Atef Kotb

Accomplished and results-driven hospitality leader with over 25 years of progressive experience across luxury hotel brands including Marriott, IHG, Radisson Blu, Le Méridien, and Starwood. Proven expertise in hotel operations, revenue optimization, guest satisfaction, financial performance, and team development. Known for driving strategic initiatives, leading hotel renovations, and achieving exceptional guest experience metrics.

Adept at turning around underperforming properties and fostering high-performing teams in multicultural environments.

Cluster General Manager at Ruve Al Madinah & Ruve Jeddah (2023-03 – Present)

• Supervising operations of two key properties, managing budgeting, financials, payroll
• Conducted annual budgeting and financial analysis to improve cost efficiency and maximize revenue opportunities.
• Oversaw financial operations, budgeting, forecasting, and expense control to ensure operational efficiency and revenue growth.
• Utilized KPI analysis to identify operational trends, improve productivity, and enhance overall business performance.
• Experienced in operations management, team leadership, budgeting, and service quality assurance within hospitality environments.
• Coordinated payroll operations to ensure timely salary processing, accuracy, and compliance with organizational procedures.
• Increased hotel revenue optimization by 15% through effective yield management and pricing strategies with sales team.
• led a team of 65 employees for 70% renovation and collaborated for rooms redesign (Carpet – wall paper – curtain – Rooms Furniture)
• Guest Satisfaction on Booking.com improved from 7.9 to be 8.5 and Google from 4 to 4.3

Resident Manager at Crowne Plaza Nairobi Airport (2019-08 – 2022-09)

• Supporting the General Manager in overseeing hotel operation, coordinating with 7+ departments to ensure smooth daily performance and maintain service excellence, contributing to improvements in guest satisfaction scores and operational efficiency.
• Financial matters of the hotel including budget forecasting and control
• Training staff to correctly deal with the financial side of customer service
• Setting a good example of service excellence to those under his authority
• Developed staff performance through continuous coaching and training to maintain exceptional hospitality service standards.
• Improved the hotel rank on TripAdvisor from 38 to number 1.
• Training Rooms academy including (How to be trainer - The welcome - ABC housekeeping - Revenue management - Champion of SPG)

European Languages – Faculty of Arts (1996-01)