Ather Alotibi

Results-oriented Retail Operations Leader with more than five years of progressive experience within Landmark Group, advancing from Head Cashier to Supervisor and Assistant Store Manager and currently Direct Manager. Demonstrated expertise in retail operations, team leadership, customer experience, sales performance, financial controls, inventory management, and operational excellence. Proven ability to optimize store performance, develop high-performing teams, ensure compliance with company policies, and deliver exceptional customer satisfaction.

Strong analytical, organizational, and leadership capabilities with continuous professional development in retail management, artificial intelligence, and supervisory leadership.

Direct Manager at My Landmark (Present)

• Lead daily store operations while ensuring compliance with company policies and operational standards.
• Supervise, coach, and develop team members to achieve individual and store performance goals.
• Monitor sales performance, analyze KPIs, and implement action plans to maximize business results.
• Deliver exceptional customer service and ensure a high-quality shopping experience.
• Manage workforce planning, staff scheduling, and daily operational activities.
• Resolve customer concerns professionally while maintaining high customer satisfaction.
• Oversee inventory control, stock replenishment, and loss prevention procedures.
• Support recruitment, onboarding, and performance evaluations of team members.
• Prepare operational reports and communicate business performance to senior management.
• Ensure compliance with health, safety, and company operational standards.

Assistant Store Manager at My Landmark

• Lead daily retail operations to achieve operational excellence and sales objectives.
• Supervise department supervisors and frontline teams to maximize productivity.
• Monitor KPIs, sales trends, and operational performance while implementing corrective action plans.
• Ensure compliance with company policies, operational procedures, and brand standards.
• Oversee financial operations, cash handling, inventory accuracy, and stock availability.
• Coordinate workforce planning, scheduling, and employee performance management.
• Prepare operational reports and business analysis for senior management.
• Resolve customer escalations while maintaining exceptional service standards.
• Support recruitment, onboarding, coaching, and talent development initiatives.

Store Supervisor at My Landmark

• Led daily operations across multiple departments to ensure efficient workflow.
• Supervised team performance and improved operational productivity.
• Delivered exceptional customer service while resolving complex customer concerns.
• Conducted employee coaching, performance monitoring, and training sessions.
• Ensured merchandising standards and operational compliance.
• Assisted management in achieving sales and profitability targets.

Head Cashier at My Landmark

• Managed all cashier operations and daily financial reconciliation.
• Supervised cashier teams and ensured transaction accuracy.
• Prepared daily financial reports and cash deposits.
• Maintained compliance with financial policies and audit requirements.
• Coordinated with operations teams to ensure seamless payment processes.
• Supported customer satisfaction through efficient checkout operations.

Bachelor's Degree in Biology - Plant Biology Specialization – Taif University (2020-12)