Dima Mb

Senior Technology and Digital Transformation Leader with 10+ years of experience driving innovation, emerging technology adoption, and large-scale digital initiatives in complex environments. Strong ability to translate advanced technology into business value.

IT and Digital Transformation Lead at French International School of Riyadh (2016-01 – 2025-09)

• Ensured high customer satisfaction by managing stakeholder relationships, understanding user needs, resolving issues proactively, and driving successful adoption and continuous improvement of solutions and services delivery.
• Led digital transformation initiatives and managed pilot projects, gathering user feedback and driving improvements before full rollout.
• Collaborated closely with executive leadership and external providers to align solutions with organizational needs.
• Led pricing, costing, and procurement activities by analyzing market trends, sourcing and negotiating with suppliers and technology vendors, and preparing detailed cost analysis reports to support budgeting and strategic decision-making
• Oversaw ERP, LMS, cloud platforms, and automation tools, ensuring effective onboarding, utilization, and ongoing support.
• Monitored performance and adoption metrics, providing insights and recommendations for continuous improvement.
• Ensured governance, cybersecurity compliance, and cost optimization while maintaining high stakeholder satisfaction.

University Lecturer - Computer Science Faculty at Princess Nora University (2014-01 – 2015-12)

• Delivered Algorithms Design and Analysis with focus on analytical thinking and innovation.

Talent Acquisition Specialist and Outsourcing Manager at Exceed IT Services & Training (2007-01 – 2014-12)

• Led IT recruitment and outsourcing initiatives across GCC markets.
• Managed cross-functional teams, vendors, and contracts.
• Provided strategic reporting to senior leadership.

IT Support Engineer at Lycee Alphonse de Lamartine (2004-01 – 2006-12)

• Manage all IT operations, maintaining smooth, reliable service across the institution.
• Build and maintain relationships with vendors, negotiating contracts to optimize cost-efficiency and service quality while ensuring compliance with business requirements
• Deliver comprehensive technical support to stakeholders, ensuring prompt resolution of issues and maintaining high levels of user satisfaction
• Ensure seamless synchronization of the LMS database with other integrated platforms
• Provide training for all the staff on different systems

MS in Computer Science – Lebanese American University (2006-01 – 2006-12)

BS in Computer Science – University of Balamand (2002-01 – 2002-12)