Fadi Jarrar

Accomplished hospitality leader with 28 years of experience in high-volume restaurant management, catering, and event execution. Expert in F&B operations, menu engineering, cost control, team development, and business growth. Proven track record of leading successful new concepts, optimizing cost structures, and enhancing brand visibility and profitability.

Operations & Development Manager at Thai Lee Restaurant (2025-05 – Present)

• Successfully launched Thai Lee Restaurant from concept to full operations within 5 months.
• Supervised the full establishment of the brand from the ground up, covering all operational, branding, and identity requirements.
• Collaborated with chefs to develop a 40-item menu, achieving a food cost of 28%.
• Designed and implemented KPIs across all departments, resulting in an 80% improvement in operational efficiency.
• Developed and implemented Standard Operating Procedures (SOPs) across all departments to ensure consistency and operational excellence.
• Recruited and built a team of 20 employees from scratch, establishing a high-performance culture from day one.
• Designed and delivered formal training programs for both front-of-house and back-of-house teams, ensuring consistent service standards.

Director of Operations at Mediyaf Company (Restaurant & Catering) (2024-09 – 2025-04)

• Developed and managed restaurant and catering departments, driving overall operational growth.
• Reduced food cost by 8% through menu engineering and supplier negotiations.
• Grew catering department revenue by 80% within 4 months through focused development and training strategies.
• Streamlined operations and improved efficiency, reducing delays in service delivery.

Group Operations Manager at Al Bajadi Group (2023-06 – 2024-01)

• Managed 16 branches, including restaurants, cafés, and cloud kitchens.
• Reduced operational costs by 5% across all branches through process improvements and financial planning.
• Led R&D for new menu items, procurement, and supplier negotiations.
• Spearheaded the catering department's planning and management for optimal performance.

CEO & Development Manager at Le Gourmet Burger & Le Gourmet Chef (2017-05 – 2023-06)

• Built the brand from scratch, growing to 4 locations over 6 years.
• Led menu engineering, supplier selection, and cost control strategies.
• Catered 3 major events including Riyadh Seasons and Middle Beast Festival, serving over 20,000 guests.
• Implemented hiring, training, and development programs to enhance staff efficiency.
• Drove business growth through effective market expansion strategies.

Operations & Development Manager at The BBQ Joint (2015-02 – 2017-05)

• Developed and managed the catering department, ensuring service quality and operational efficiency.
• Managed catering, events, and lounge operations to ensure high-quality service.
• Enhanced vendor relationships and launched initiatives to improve profitability.

Operations & Development Manager at Dorking Fried Chicken (2012-12 – 2015-01)

• Directed the development of a fast-food brand, focusing on cost control and service delivery.
• Implemented cost-saving strategies and expansion plans for business growth.

Restaurant Specialist at Crumz Restaurant & Bakery Café (2012-04 – 2012-12)

• Provided guidance on menu planning, staff training, and business development.
• Contributed to operational enhancements to improve customer experience.

Multi Unit Manager at EAT Group (2009-02 – 2010-10)

• Managed multiple restaurant locations, ensuring quality and profitability.
• Developed growth strategies and brand enhancement initiatives to improve market share.

Area Manager at Pollo Campero (2004-02 – 2009-01)

• Oversaw daily operations and team performance across multiple outlets.
• Implemented operational improvements, resulting in increased revenue and profitability.

Restaurant Manager at Popeyes Louisiana Kitchen (1997-07 – 2004-01)

• Led restaurant operations, enhancing customer service and sales performance.
• Focused on customer retention and service quality improvements.

Secondary School Certificate in Commerce (1997)