Hajer F

Results-driven operations professional with expertise in B2B ops, partner management, and team leadership across high-growth FinTech and e-commerce environments. Proven track record of closing process gaps, elevating decision quality, and scaling operational performance across complex stakeholder ecosystems.

Operations, Quality & Strategy - Independent

• Evaluated intelligent systems for output reliability, enabling sharper organizational decision-making
• Restructured SME workflows to improve B2B coordination, task alignment, and cross-stakeholder communication
• Conducted Saudi FinTech market analysis to surface B2B partnership trends and operational scaling opportunities

B2B Operations Team Lead - Tabby - Saudi Arabia

(2024)

• Led B2B operations team managing partner cases, ensuring alignment across internal teams, partners, and senior management
• Served as primary escalation point for high-impact cases, enforcing policy adherence and protecting partner experience
• Leveraged Jira and back-office tooling to identify workflow gaps and drive measurable gains in operational efficiency

B2B Operations Specialist - Noon - Saudi Arabia

(2022)

• Managed high-volume B2B cases across orders, payments, and partner issues while maintaining full documentation and SLA adherence
• Coordinated cross-functionally with sellers and logistics teams to deliver accurate, timely resolution of complex operational cases
• Upheld rigorous case tracking standards ensuring end-to-end visibility, accountability, and consistent service quality

Bachelor of Dental Surgery - BDS - Riyadh Elm University