Hamza Amir

Entrepreneurial restaurant and operations professional with hands-on experience managing full F&B businesses from the ground up. Proven ability to lead teams, maintain food quality and service standards, control costs, and drive customer satisfaction. As founder of two dining establishments, I have directly overseen daily operations, staff development, vendor management, and P&L — the same responsibilities central to the General Manager role at Tayto Café Islamabad.

Owner / General Manager - Food Village - Jhelum

(2025-01)

• Oversee all restaurant operations including kitchen performance, service quality, and guest relations.
• Hire, train, and develop front-of-house and kitchen team members to uphold brand and service standards.
• Manage budgets, labor costs, and inventory to meet sales and profitability targets.
• Ensure food safety, hygiene, and compliance with health and safety regulations.
• Drive customer loyalty through quality service, community engagement, and consistent guest experience.
• Prepare and review daily, weekly, and monthly performance reports to inform business decisions.

Co-Founder & Operations Manager - Sips & Bites - Jhelum

(2021-01 - 2024-12)

• Co-founded and operated a food & beverage outlet, managing all aspects of daily operations.
• Handled vendor sourcing, inventory control, menu development, and pricing strategy.
• Recruited and managed staff, conducted training to maintain consistent service standards.
• Resolved customer feedback promptly to protect brand reputation and improve guest satisfaction.
• Grew monthly revenue year-on-year through promotions, community outreach, and repeat customer retention.

Area Sales Manager - Jubilee Life Insurance - Jhelum

(2021-01 - 2021-12)

• Led a regional team, setting targets and coaching members to improve individual and group performance.
• Managed reporting and performance tracking across the Jhelum district.

Certified Used Cars Manager - Suzuki Jhelum River Motors - Jhelum

(2019-01 - 2020-12)

• Managed inventory, valuation pipeline, and sales operations for the certified pre-owned division.
• Achieved the highest conversion rate in the North Punjab dealership network.

Sales Consultant - Suzuki Jhelum River Motors - Jhelum

(2017-07 - 2019-12)

• Awarded Best Sales Officer — North Punjab Region (2019).
• Consistently exceeded monthly targets and built a strong referral base through client relationship management.

Culinary & Hospitality Management - Culinary & Hospitality Management - COTHM — Lahore (2014-01 - 2015-12)

Bachelor of Arts - Bachelor of Arts - University of Gujrat (2015-01 - 2017-12)

Intermediate - Intermediate - Superior Group of Colleges (2012-01 - 2013-12)

Matriculation - Matriculation - Bahria Foundation College — Jhelum (2004-01 - 2011-12)