Haneen Hababhbeh

I'm a hospitality professional with over 5 years of experience across front office, reservations, and commercial operations. My work focuses on clarity, coordination, and ensuring smooth communication between guests, internal teams, and commercial stakeholders. Through both pre-opening projects and ongoing operational roles, I've developed a strong ability to adapt, stay organized, and support teams through changing business needs.

I naturally gravitate toward roles that require structure, follow-up, and thoughtful communication. I've always served as a trusted point of contact for guests, groups, and internal departments, helping translate needs into clear actions that support both service quality and business goals. I'm known for staying calm under pressure and handling complex situations with care and consistency.

I'm now seeking an opportunity to continue learning, collaborate closely with commercial teams, and contribute through clear communication and practical support.

Reservations Supervisor – Multi-Property - Al Manara, a Luxury Collection Hotel and The Westin Saraya Aqaba - Aqaba, Jordan

(2024-01 - 2025-01)

Coordinated reservation operations across two properties, ensuring accuracy and consistent communication with the commercial teams (Sales and Revenue) as well as operational departments including Front Office, Housekeeping, and Food & Beverage.

Pre-Opening Reservations Supervisor - The Westin Saraya Aqaba - Aqaba, Jordan

(2024-01 - 2024-12)

Supported the pre-opening phase by coordinating the reservations setup, ensuring system readiness, and maintaining clear communication with commercial teams and operational departments to support a smooth launch.

Reservations Supervisor - Al Manara, a Luxury Collection Hotel - Aqaba, Jordan

(2023-01 - 2024-12)

Managed daily reservation operations, guided the team, shared updates, and ensured consistent service standards while coordinating closely with Sales, Revenue, and operational departments.

Reservations Agent - Al Manara, a Luxury Collection Hotel - Aqaba, Jordan

(2022-01 - 2023-12)

Handled reservations across different segments, ensuring accuracy, clear guest communication, and smooth coordination with internal teams.

Reservations Agent - Al Manara, a Luxury Collection Hotel - Aqaba, Jordan

(2018-01 - 2019-12)

Supported reservations during the opening year, covering pre-opening activities and ongoing operational support.

Reservations Agent (COVID-19 Period - Casual Engagement) - Al Manara, a Luxury Collection Hotel - Aqaba, Jordan

(2020-01 - 2021-12)

During the COVID-19 period, repeatedly engaged on a casual basis to support reservations operations during peak or critical periods.

Reservations Agent - DoubleTree by Hilton Aqaba - Aqaba, Jordan

(2016-01 - 2018-12)

Handled reservations across different segments, ensuring accuracy, clear guest communication, and smooth coordination with front office and sales teams.

Front Office Agent - Oryx Hotel - Aqaba, Jordan

(2015-01 - 2016-12)

Supported front office operations, guest check-in and check-out processes, and daily guest communication while maintaining service standards during busy periods.

Bachelor's Degree - Hotel Management - University of Jordan