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Harbi Elbaz

Harbi Elbaz

Operations Manager | Fleet, Collections, Cost Optimization & CX across KSA | 14+ yrs — Mobility, E-commerce & Hospitality

كفاءة
Riyadhعضو منذ ٥ يوليو ٢٠٢٦
Operations ManagementOperational Readiness & Go-LiveMulti-site OperationsFleet Operations & Asset UtilizationCollections ManagementCost OptimizationSOP & OKR DesignKPI DashboardsRoot Cause AnalysisVendor & Partner Performance ManagementCustomer Experience (NPS/CSAT/SLA)Capacity PlanningTeam Training & Capability BuildingChange ManagementProcess Mapping & Workflow DocumentationProcess Automation (AI-assisted)Supply-Chain & Inbound OperationsBranch, Showroom & Site OperationsOperational ExcellenceQuality Assurance & Standards ComplianceLicensing & Regulatory ComplianceNew-Market Entry & LaunchBusiness DevelopmentIncident & Escalation Management
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Operations ManagementOperational Readiness & Go-LiveMulti-site OperationsFleet Operations & Asset UtilizationCollections Management

نبذة

Operations leader with 14+ years building and scaling businesses from inception across mobility, e-commerce, and hospitality in KSA. At Invygo I run operations for a ~16K-vehicle base with ~150 dealer partners: built the collections function from scratch (84%→91%, cure rate doubled 25%→50%, ~SAR 3.75M legal recovery enabled) and removed ~SAR 565K/month in idle cost and inventory leakage. Previously headed OYO's full Saudi portfolio (~120 properties, ~6,000+ rooms, 120-person org).

Four zero-to-one launches, including Invygo Saudi Rental (TGA licensing to 120 vehicles at 100% utilization in month one). I design the operating system — SOPs, OKRs, KPI dashboards, review cadence — and build my own AI-assisted ops tools, two now in production.

Transferable

Iqama (exp. Jun 2027), no NOC required.

الخبرة

Operations Manager, Invygo (Feb 2022 – Present, Riyadh): run KSA operations for a ~16K-vehicle base and ~150 dealer partners, leading a 16-person cross-border team. Built the collections function from zero (collection rate 84%→91%, early-delinquency cure rate doubled 25%→50%, ~SAR 3.75M legal recovery enabled); cut idle-vehicle cost and inventory leakage by ~SAR 565K/month via a committed-fleet recovery model; lifted On-Time Handover 80%→~89% and halved booking-acceptance time. Also led the zero-to-one launch of sister company Invygo Saudi Rental: TGA licensing, yard and showroom, live with 120 vehicles at 100% utilization in month one.

Earlier: Operations Head at OYO KSA (~120 properties, ~6,000+ rooms, 120-person org); BDM at KAMMEL; Operations Manager at 7usoomat and Cobone.

التعليم

Bachelor of Science, Computer Science — Arab Academy for Science, Technology & Maritime Transport (AAST), Egypt. Certifications: Microsoft MCSA, MCSD, MCSE; Cisco networking (early-career).

المهارات

Operations ManagerFleetCollectionsCost Optimization & CX across KSA14+ yrsMobilityE-commerce & Hospitality

التقييمات