Operation Led at Flow Progress logistics (2024-04 – 2024-09)
Led operations at Flow Progress logistics focusing on process optimization and team leadership.
- Led cross-functional teams to achieve project milestones ahead of schedule
- Cultivated strong stakeholder relationships, enhancing collaboration and trust
- Delivered comprehensive training programs, elevating team performance significantly
- Achieved recognition for outstanding leadership and project success rates
- Championed a culture of continuous improvement, fostering innovation and growth
- Streamlined operations, resulting in a 20% reduction in turnaround time
- Utilized data analytics to inform decision-making and optimize processes
Business Project Manager at CARTLOW (2023-01 – 2024-04)
Managed business projects with focus on team oversight, inventory management, and strategic growth initiatives.
- Managed teams by overseeing recruitment, training, and professional growth of staff
- Maintained appropriate inventory levels to meet anticipated demand
- Completed opening and closing procedures, from product replenishment to budget control
- Leveraged strategic networks to create new business opportunities
- Generated key performance indicator reports to enhance performance
- Increased project efficiency by 30% through streamlined processes
- Drove revenue growth by 25% through successful project execution
- Recognized for excellence in project delivery with multiple awards
- Achieved a 95% client satisfaction rate with effective communication
Operations Manager at CARTLOW (2020-09 – 2022-12)
Managed strategic operations planning and execution, ensuring alignment with customer requirements and quality standards.
- Supported strategic operations plan by delivering specific product designs to final products meeting customer order requirements, product quality standards, and delivery commitments
- Acted as a tactical liaison between departments and production supervisors while leading others to achieve organizational goals
- Led efforts to build a team from scratch to ensure production goals were met
Operations Manager at AMAZON (2017-11 – 2020-09)
Developed and implemented operational policies and procedures, optimized systems and processes for efficient operations.
- Developed and implemented operational policies and procedures to ensure efficient and effective operations
- Optimized systems, processes, and best practices, managing daily operations as well as the operations team and department
- Maintained and enforced health and safety guidelines
Operations Manager at SOUQ.COM (2016-05 – 2017-10)
Facilitated training sessions on quality control procedures and prepared timelines for pipeline development projects.
- Facilitated training sessions to improve employees' understanding of quality control procedures
- Prepared timelines for pipeline development projects to manage stakeholder expectations
- Created an effective feedback system leading to improved interdepartmental communication
- Monitored individual service returns and updated key quality assurance spreadsheets
- Developed robust quality control procedures to ensure production efficiency
Quality Control Manager at SOUQ.COM (2015-02 – 2017-09)
Led quality initiatives and implemented comprehensive quality control procedures to boost product reliability.
- Led quality initiatives that boosted product reliability by 30%
- Trained teams on quality standards, elevating compliance rates to 95%
- Developed metrics that improved customer satisfaction scores by 15%
- Spearheaded root cause analysis, resolving issues 40% faster
- Presented quality reports to executives, influencing strategic decisions
- Championed quality culture, resulting in a 50% reduction in returns
- Collaborated with cross-functional teams to drive continuous improvement
Assistant Manager of Warranty and After-Sales Services at SOUQ.COM (2009-04 – 2015-01)
Managed warranty and after-sales services, implementing feedback systems and developing vendor relationships.
- Boosted customer satisfaction ratings by 30% through effective service strategies
- Implemented feedback systems, driving continuous improvement in services
- Developed strong relationships with vendors, improving service quality
- Analyzed service data to identify trends, enhancing decision-making
- Led initiatives that improved first-contact resolution rates by 40%
- Drove sales growth by upselling warranty extensions and service plans
Operations Supervisor at MAKTOOB (SOUQ.COM) (2008-10 – 2009-03)
Supervised operations and led team performance improvements through KPI development.
- Led a team to achieve 20% increase in operational efficiency
- Developed KPIs that improved performance tracking and accountability
Logistics Services Supervisor at QAWAFIL INTERNATIONAL COMPANY (2007-12 – 2008-09)
Supervised logistics operations focusing on delivery timelines and supplier contract negotiations.
- Enhanced delivery timelines, achieving 95% on-time performance
- Negotiated contracts, securing favorable terms with suppliers
- Led a team to optimize logistics operations, boosting efficiency by 30%
Sales and Bookings at MAKKAH HILTON (2007-01 – 2007-11)
Managed sales and booking processes, delivering presentations and developing customer relationships.
- Streamlined booking processes, enhancing customer satisfaction ratings
- Developed strong relationships, boosting repeat bookings by 25%
- Delivered compelling presentations that closed deals effectively
- Achieved recognition as top salesperson for three consecutive quarters
