Hassan Samake

Experienced professional with highly skilled in the field of e-commerce & Business Administration, great expertise in operations management, supply chain management, and customer service to driving growth and success in the field of retail, and ensuring a seamless customer experience. Hassane has a proven track record of initiating process improvements and implementing strategies to enhance operational efficiency. He's strong analytical skills enable him to monitor the business performance and identify trends, leading to data driven growth and correct decision making.

Operation Led at Flow Progress logistics (2024-04 – 2024-09)

Led operations at Flow Progress logistics focusing on process optimization and team leadership.

• Led cross-functional teams to achieve project milestones ahead of schedule
• Cultivated strong stakeholder relationships, enhancing collaboration and trust
• Delivered comprehensive training programs, elevating team performance significantly
• Achieved recognition for outstanding leadership and project success rates
• Championed a culture of continuous improvement, fostering innovation and growth
• Streamlined operations, resulting in a 20% reduction in turnaround time
• Utilized data analytics to inform decision-making and optimize processes

Business Project Manager at CARTLOW (2023-01 – 2024-04)

Managed business projects with focus on team oversight, inventory management, and strategic growth initiatives.

• Managed teams by overseeing recruitment, training, and professional growth of staff
• Maintained appropriate inventory levels to meet anticipated demand
• Completed opening and closing procedures, from product replenishment to budget control
• Leveraged strategic networks to create new business opportunities
• Generated key performance indicator reports to enhance performance
• Increased project efficiency by 30% through streamlined processes
• Drove revenue growth by 25% through successful project execution
• Recognized for excellence in project delivery with multiple awards
• Achieved a 95% client satisfaction rate with effective communication

Operations Manager at CARTLOW (2020-09 – 2022-12)

Managed strategic operations planning and execution, ensuring alignment with customer requirements and quality standards.

• Supported strategic operations plan by delivering specific product designs to final products meeting customer order requirements, product quality standards, and delivery commitments
• Acted as a tactical liaison between departments and production supervisors while leading others to achieve organizational goals
• Led efforts to build a team from scratch to ensure production goals were met

Operations Manager at AMAZON (2017-11 – 2020-09)

Developed and implemented operational policies and procedures, optimized systems and processes for efficient operations.

• Developed and implemented operational policies and procedures to ensure efficient and effective operations
• Optimized systems, processes, and best practices, managing daily operations as well as the operations team and department
• Maintained and enforced health and safety guidelines

Operations Manager at SOUQ.COM (2016-05 – 2017-10)

Facilitated training sessions on quality control procedures and prepared timelines for pipeline development projects.

• Facilitated training sessions to improve employees' understanding of quality control procedures
• Prepared timelines for pipeline development projects to manage stakeholder expectations
• Created an effective feedback system leading to improved interdepartmental communication
• Monitored individual service returns and updated key quality assurance spreadsheets
• Developed robust quality control procedures to ensure production efficiency

Quality Control Manager at SOUQ.COM (2015-02 – 2017-09)

Led quality initiatives and implemented comprehensive quality control procedures to boost product reliability.

• Led quality initiatives that boosted product reliability by 30%
• Trained teams on quality standards, elevating compliance rates to 95%
• Developed metrics that improved customer satisfaction scores by 15%
• Spearheaded root cause analysis, resolving issues 40% faster
• Presented quality reports to executives, influencing strategic decisions
• Championed quality culture, resulting in a 50% reduction in returns
• Collaborated with cross-functional teams to drive continuous improvement

Assistant Manager of Warranty and After-Sales Services at SOUQ.COM (2009-04 – 2015-01)

Managed warranty and after-sales services, implementing feedback systems and developing vendor relationships.

• Boosted customer satisfaction ratings by 30% through effective service strategies
• Implemented feedback systems, driving continuous improvement in services
• Developed strong relationships with vendors, improving service quality
• Analyzed service data to identify trends, enhancing decision-making
• Led initiatives that improved first-contact resolution rates by 40%
• Drove sales growth by upselling warranty extensions and service plans

Operations Supervisor at MAKTOOB (SOUQ.COM) (2008-10 – 2009-03)

Supervised operations and led team performance improvements through KPI development.

• Led a team to achieve 20% increase in operational efficiency
• Developed KPIs that improved performance tracking and accountability

Logistics Services Supervisor at QAWAFIL INTERNATIONAL COMPANY (2007-12 – 2008-09)

Supervised logistics operations focusing on delivery timelines and supplier contract negotiations.

• Enhanced delivery timelines, achieving 95% on-time performance
• Negotiated contracts, securing favorable terms with suppliers
• Led a team to optimize logistics operations, boosting efficiency by 30%

Sales and Bookings at MAKKAH HILTON (2007-01 – 2007-11)

Managed sales and booking processes, delivering presentations and developing customer relationships.

• Streamlined booking processes, enhancing customer satisfaction ratings
• Developed strong relationships, boosting repeat bookings by 25%
• Delivered compelling presentations that closed deals effectively
• Achieved recognition as top salesperson for three consecutive quarters

Master of Business Administration in Management, Marketing, and Operations (2017 – 2019)