Hoda Azzi

Dedicated hospitality professional with over 15 years of experience in front office operations, guest relations, and housekeeping supervision. Skilled in delivering exceptional customer service, managing reservations, coordinating interdepartmental operations, and ensuring a seamless guest experience. Seeking a position in a dynamic hotel environment where my expertise in guest satisfaction, team coordination, and hospitality management can contribute to operational excellence and brand reputation.

Front Office Receptionist at PHEONICIA HOTEL (2018-01 – 2022-12)

• Greeted and welcomed guests warmly, ensuring a positive first impression and high-quality customer service.
• Managed guest check-ins and check-outs efficiently, handling reservations, room assignments, and billing procedures.
• Responded promptly to guest inquiries, requests, and complaints, providing accurate information and effective solutions.
• Coordinated with housekeeping, concierge, and other departments to ensure smooth operations and guest satisfaction.
• Maintained accurate records of reservations, payments, and guest profiles in the hotel management system.
• Assisted in managing phone lines, emails, and correspondence, ensuring professional and timely communication.

Guest Relations at MOVENPICK HOTEL (2013-01 – 2017-12)

• Served as the primary point of contact for guests, ensuring personalized service and a memorable hotel experience.
• Handled guest inquiries, feedback, and complaints promptly and professionally, resolving issues to maintain high satisfaction levels.
• Coordinated VIP arrivals, special requests, and guest preferences to enhance personalized experiences and loyalty.
• Maintained accurate guest records and communication logs, ensuring smooth coordination with front office and other departments.
• Assisted in planning and organizing guest events, services, and special arrangements to exceed expectations.
• Monitored guest satisfaction through feedback and surveys, implementing improvements to elevate service standards.

Front Office Receptionist & Guest Relations at GEFINOR ROTANA HOTEL (2008-01 – 2012-12)

• Welcomed and assisted guests upon arrival, managed check-ins/check-outs, handled luggage, and provided room keys while ensuring a seamless and hospitable experience.
• Acted as the primary point of contact for guests, responding to inquiries about hotel facilities, local attractions, dining, and shopping options.
• Promoted hotel services, amenities, and activities to guests, maximizing engagement and overall satisfaction.
• Maintained a professional presence in the hotel lobby at all times, upholding proper decorum and representing the hotel brand positively.
• Coordinated and scheduled front office staff, ensuring efficient operations and consistent guest service standards.
• Monitored guest feedback and resolved issues promptly, fostering positive relationships and encouraging repeat visits.

Housekeeping Supervisor & Front Office Receptionist at RIVIERA HOTEL (2006-01 – 2008-12)

• Managed guest reservations, check-ins, and check-outs efficiently while providing personalized assistance and accurate information on hotel facilities and local attractions.
• Served as the main point of contact for guest inquiries, requests, and complaints, ensuring prompt resolution and high guest satisfaction.
• Promoted hotel services and amenities to guests, maximizing engagement and enhancing their overall experience.
• Supervised a team of housekeeping attendants, ensuring adherence to hotel cleanliness and hygiene standards.
• Coordinated housekeeping schedules, monitored staff performance, and provided guidance to achieve operational objectives.
• Maintained effective communication between front office and housekeeping departments to ensure smooth operations.

T.S. Degree in Hotel Management – NDU- NOTRE DAME UNIVERSITY (1999-01)