Jeahd Sultan

Lead Software Engineer and Technical Team Lead with 7+ years of experience designing, developing, integrating, and supporting enterprise-grade software across banking, FinTech, SaaS, AI, reporting, and customer-experience platforms. Strong hands-on expertise in ASP.NET Core, C#, Microservices, Event-Driven Architecture, RabbitMQ, SQL Server, Docker, Laravel, Vue.js, Angular, and modern API integration. Experienced in distributed transactions and Saga patterns, background processing, workflow automation, production troubleshooting, and scalable multi-tenant systems.

Proven banking-domain experience with Temenos T24 Core Banking, account and inter-customer transfers, remittances, payment services, financial closures, accounting, IVR, telecom integrations, regulatory reporting, and enterprise analytics. Recent work includes leading development of AI-powered customer-experience and SaaS capabilities, review intelligence, SLA automation, external platform integrations, and resilient asynchronous processing.

Software Engineer → Senior Software Engineer → Technical Team Lead - AlKuraimi Islamic Microfinance Bank - Yemen

(2019-06)

Selected Recent Engineering & Leadership Work

• Led engineering work on RepCore, a multi-tenant customer-experience SaaS platform combining .NET microservices, AI-driven review intelligence, automated workflows, reporting, integrations, and operational tooling.
• Designed asynchronous processing with RabbitMQ, producer/consumer workers, retry queues, dead-letter queues, prefetch controls, atomic database updates, and duplicate-processing protection.
• Built and evolved an SLA Management Engine covering SLA rules, response/resolution timers, incident lifecycle, escalation rules, scheduled escalation jobs, activities, and business-specific policies using Hangfire.
• Integrated Google Business services for review synchronization and business operations, including incremental synchronization, review processing, business posts, and media-related workflows.
• Developed social and external-platform integrations, including TikTok data synchronization and comment/video processing, with resilient background workers and AI analysis pipelines.
• Designed AI reporting workflows that generate business-level reports, persist results, select target users, and automate email delivery while preventing overlapping report-generation requests.
• Worked across Dockerized services and Linux production environments, including deployment, server configuration, networking, security hardening, monitoring, and operational troubleshooting.
• Developed APIs and background services that integrate internal systems with external ordering, messaging, telecom, banking, and business platforms.
• Designed and developed AI-powered financing decision models to analyze feasibility-study data and support automated financing/disbursement decisions integrated with core banking processes.
• Built and deployed an AI-powered chatbot for the bank website as an intelligent alternative to traditional FAQ systems, with Arabic/English knowledge retrieval and backend data integration.
• Designed and maintained banking operation systems for account-to-account transfers, inter-customer transfers, remittances, and payment services including Yemen Mobile, YOU, and Sabafon.
• Implemented scalable ASP.NET Core Web APIs and Microservices for banking and enterprise workloads, including distributed workflows and integrations.
• Developed banking platforms using Laravel, Vue.js, and MySQL, including the bank recruitment portal, official bank website, and e-learning/training platform.
• Built enterprise reporting and analytics systems using Angular, ASP.NET Core Web API, SQL Server, stored procedures, dashboards, and business intelligence workflows.
• Developed, customized, and supported Temenos T24 Core Banking System, including zone/branch configuration, screen and report customization, banking product setup, annual and periodic financial closures.
• Enhanced the Branch System (BR) for customer account opening, remittance processing, ATM cards, and cheque management using VB.NET and SQL Server.
• Developed the General Accounting Management System (GAM) for recording and managing financial transactions across branches and banking channels.
• Migrated legacy remittance systems into modern ASP.NET Core Web API architectures and integrated SMS services with telecom providers.
• Developed IVR/voice banking applications for transfers, payments, and account services, plus invoice collection, task management, workflow automation, dashboards, and regulatory/operational reporting.
• Managed deployment, hosting, and server environments using Ubuntu Linux and Laravel Forge; produced technical documentation focused on scalability and maintainability.

Bachelor of Engineering - Information Technology - Sana University (2014 - 2018)