Usman Malik

Senior Full-Stack Engineer and Engineering Team Lead with 8+ years of experience architecting and shipping production-grade SaaS platforms, enterprise ERPs, and AI-powered automation systems. Proven track record leading cross-functional teams of 4–6 engineers through full product lifecycles — from greenfield architecture to cloud deployment. Deep expertise in Laravel, Vue.js, and Node.js, with hands-on experience integrating OpenAI and Claude APIs, designing multi-tenant SaaS infrastructure on AWS, and building real-time, data-intensive applications.

Equally comfortable writing production code and driving technical strategy. Actively seeking senior engineering or team lead roles in EU or Canadian markets.

Senior Software Engineer & Team Lead at Bytes Software House (2024-02 – Present)

• Lead and mentor a team of 5 engineers across multiple concurrent SaaS and fintech products, improving sprint delivery velocity by 30% through structured code reviews and Agile ceremonies.
• Architected scalable multi-tenant SaaS infrastructure on AWS (ECS, RDS, S3, CloudFront) reliably supporting 10,000+ concurrent users with zero unplanned downtime.
• Designed and implemented a full double-entry accounting engine with chart of accounts, journal entries, financial reporting, and partial payment/refund workflows — comparable to QuickBooks internals.
• Built AI-powered customer support agents using RAG pipelines (OpenAI + pgvector), reducing first-response handling time significantly across enterprise client platforms.
• Engineered n8n-based workflow automation replacing manual operations pipelines, cutting operational overhead by ~40%.
• Delivered enterprise-grade CRM, dispatching, HR/payroll, and clinic management systems for Saudi-market clients, handling complex regulatory and localisation requirements.
• Integrated real-time systems (WebSockets, Pusher, Laravel Echo) for live dashboards, dispatch tracking, and multi-user collaborative interfaces.

Senior Software Engineer & Team Lead at ThinkDone Solutions (2020-01 – 2024-01)

• Designed and launched multiple SaaS platforms from scratch including LMS, e-commerce, and affiliate marketing automation tools — managing architecture, team, and delivery end to end.
• Built an affiliate marketing analytics platform with real-time event tracking, automated commission calculations, and reporting dashboards serving thousands of active users.
• Developed AI-assisted content workflows and large-scale web scraping systems using Laravel and Node.js, processing millions of records with automated pipeline orchestration.
• Implemented WhatsApp Business API automation and bulk messaging workflows integrated with CRM lead management systems.
• Led team of 4 engineers: sprint planning, technical interviews, architecture reviews, and onboarding documentation.
• Built multi-tenant SaaS platform foundations using stancl/tenancy with isolated per-tenant databases, custom domain routing, and Stripe subscription billing.

Laravel Developer at BlueSky Solution · DotWeb · Adaptarz Solution (2016-07 – 2020-01)

• Developed full-stack web applications for local and international clients across e-commerce, logistics, clinic management, and HR domains.
• Built multi-tenant inventory management and POS systems with barcode/label printing, stock tracking, and sales reporting modules.
• Contributed to transport management systems with live vehicle tracking and order dispatching workflows.
• Delivered RESTful APIs consumed by mobile and third-party clients, with JWT authentication, role-based access control (Spatie), and rate limiting.

BSc in Computer Science – University of Lahore (2012 – 2016)