Regional sales manager at Outfit KSA (2025-01 – Present)
- Lead daily store operations (opening/closing, sales, customer service)
- Manage staff (scheduling, training, performance)
- Achieve sales targets and drive promotions. Monitor inventory (stock levels, displays, losses)
- Ensure customer satisfaction and resolve issues. Maintain store appearance and visual merchandising. Report to Area Manager on performance and challenges
- Set brand strategy (support high level management to set plan goals and strategy)
- Set new daily check list for stores: set professional list support manage store
- Training staff and manager daily lists and how to manage your store
- Open 7 stores with brand (Riydah-jeddah- Dammam) starting from scratch till deliver to qualified store manager
Branch Manager at Defacto (2022-03 – 2025-01)
- Operational Management: Oversee all shop operations, including developing and implementing routines for opening and closing, managing the sales floor, and ensuring maximum profitability
- Target Achievement: Brief and guide the staff on achievement of the daily / weekly/monthly sales target
- Human Resources Management: Handle recruitment, hiring, training, and termination processes. Manage employee schedules, assign responsibilities, set sales quotas, and monitor performance based on key metrics
- Financial Administration: Administer accounting functions to meet monthly, quarterly, and annual financial targets. Manage the budget and generate payroll in accordance with company policies
- Inventory Control: Ensure optimal stock levels through daily and weekly inventory counts, adjusting for seasonal changes, shop specials, and sales events
- Customer Service & Safety: Enforce high standards of customer service, establish security and safety measures, create emergency and lockdown strategies, and ensure compliance with health and safety regulations
- Work Using Standards: Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Self Audience: Weekly audit the store administration and resolve discrepancies if any proplem was Descoverd. Promote the Loyalty Program of the company for repeat sales
2nd store manager at LC Waikiki (2017-08 – 2022-03)
- Team Leadership: Led and motivated the sales team to consistently meet and exceed sales goals, contributing to a 5% increase in profit by restructuring the store layout for more efficient inventory management
- Professional Development: Completed a comprehensive series of training sessions, advancing from Assistant Manager to Store Manager
- KPI Management: Introduced and implemented challenging and strategic KPI targets to drive performance and achieve business objectives
- Supervise the store and provide feedback to the Area Manager with regards to the employees and products. Ensure awareness and vigilance at all times of security in the store without any negligence
Senior Customer Service Representative at Vodafone Egypt (2012 – 2017)
- Customer Support: Provided top-tier support to core and mid-level customers, ensuring their needs were fully met and delivering a premium customer service experience
- Premium Customer Service: Handled high-level customers with full authority, addressing all their needs comprehensively
- Training & Development: Temporarily assigned to the training team for 6 months to train and onboard new hires
- Social Media Management: Worked for 1 year on the social media team, managing customer complaints through this emerging technical channel
- Corporate Complaints Handling: Served for 1 year on the corporate complaints team, resolving high-level issues for company authorizers
