Mahmoud Shiha

F&B Supervisor (Acting Assistant F&B Manager) with 8+ years of experience in luxury hospitality across Saudi Arabia and Egypt. Currently leading multi-outlet operations at Fairmont Riyadh (Accor luxury portfolio), managing teams of 20+ staff and high-volume service of up to 600 guests. Experienced in VIP service, government delegations, and international high-profile events (Forbes, La Chaîne des Rôtisseurs, Fortune).

Proven ability to maintain Forbes Travel Guide and LQA standards while ensuring operational excellence, team performance, and cost control.

F&B SUPERVISOR (ACTING ASSISTANT F&B MANAGER) - Accor-Fairmont Riyad - Saudi Arabia

(2022-01)

• Lead and supervise multi-outlet F&B operations in a 5 star luxury hotel environment
• Manage and coordinate a team of 20+ front-of-house staff, including scheduling and performance support
• Deliver high-volume service for up to 600 guests during peak periods while maintaining luxury standards
• Execute high-profile international events (Forbes, La Chaîne des Rôtisseurs, Fortune) with flawless service
• Provide VIP service for government delegations and high-networth guests
• Ensure compliance with Forbes Travel Guide and LQA standards across all outlets
• Train and develop team members, improving performance, service standards, and upselling results
• Monitor inventory, procurement, and support cost control and operational efficiency

RESTAURANT CAPTAIN - Jaz Hotels Group - Jaz Dahabeya Resort - Egypt

(2021-01 - 2022-12)

• Supervised and coordinated front-of-house operations in a high-volume resort restaurant environment
• Led and trained service staff, ensuring consistent service standards and team performance
• Managed guest relations, special requests, and service recovery to maintain high guest satisfaction
• Coordinated daily operations between kitchen, bar, and service teams to ensure smooth service flow
• Oversaw dining area setup, table standards, and outlet readiness across all service periods

RESTAURANT WAITER - Hilton Marsa Alam Resort - Egypt

(2018-01 - 2021-12)

• Delivered personalized service in a high-volume international resort environment
• Provided menu recommendations and ensured accurate order management
• Coordinated with kitchen and bar teams to ensure efficient and timely service
• Maintained Hilton brand standards for service quality, cleanliness, and guest satisfaction

High School Diploma - El Azhar High School (2018)