FOOD & BEVERAGE COORDINATOR at InterContinental Red Sea Resort (2025-07 – Present)
- Coordinate daily Food & Beverage operations across multiple outlets in luxury resort environment.
- Ensure consistent delivery of five-star service standards in alignment with international hospitality benchmarks.
- Manage VIP and special guest requests with a personalized and detail-oriented approach.
- Act as a liaison between departments to ensure seamless communication and operational efficiency.
- Support high-volume service periods while maintaining service quality and guest satisfaction.
- Apply fine dining standards, luxury service etiquette, and guest experience excellence.
- Contribute to improving guest satisfaction through consistency and attention to detail.
SOCIAL RESEARCHER at Alwukalla Company (2023-05 – 2024-08)
- Conducted large-scale Pilgrim Satisfaction Survey (17,301 participants).
- Collected and analyzed data to identify service gaps and improvement opportunities.
- Collaborated with operational teams to enhance passenger experience.
- Contributed to increasing customer satisfaction by 50%.
- Prepared reports to support data-driven decision-making.
OPERATION COORDINATOR at Tasheel Company (2022-11 – 2023-04)
- Managed passenger flow in high-volume airport environments.
- Coordinated daily operations with cross-functional teams.
- Maintained service efficiency and quality during peak hours.
- Resolved operational challenges in fast-paced settings.
MEDIA PRODUCTION ASSISTANT at Madeed Company (2022-08 – 2022-11)
- Developed advertising concepts and promotional materials.
- Assisted in photography and content production.
- Supported marketing campaigns and brand communication strategies.
FRONT OFFICE TRAINEE at Novotel Jeddah (2019-04 – 2019-08)
- Assisted in front office operations including guest check-in and check-out procedures.
- Handled reservations and guest inquiries while maintaining professional communication.
- Performed accurate data entry using government platforms and internal systems.
- Developed strong understanding of hotel operations and guest service standards.
