Mariam

Computer Science graduate with practical experience in technical support, troubleshooting, incident management, performance reporting, and data analysis. Skilled in diagnosing technical issues, managing support tickets, maintaining accurate documentation, and delivering high-quality user support. Demonstrates strong analytical, organizational, and communication abilities with a proven capacity to work effectively in fast-paced and multidisciplinary environments.

Seeking to leverage technical, analytical, and administrative expertise to support operational excellence and organizational success.

Technical Support Specialist (Tamheer Program) at Madinah Cardiac Center (2026-01 – 2026-07)

• Improved technical support efficiency through effective incident management and follow-up.
• Enhanced service reliability by maintaining accurate technical documentation and records.
• Supported performance improvement through KPI reporting and technical data analysis.
• Provided technical support and resolved hardware, software, and system issues.
• Managed and monitored support tickets to ensure timely resolution.
• Coordinated maintenance requests and technical escalations with relevant parties.
• Prepared technical documentation and operational performance reports.

Hammaya Program Participant at Royal Commission for AlUla (2021-12 – 2022-12)

• Contributed to the successful delivery of community, cultural, and tourism events through visitor engagement and operational support.
• Supported sustainability and heritage awareness initiatives through community and visitor interaction.
• Enhanced visitor experiences by providing guidance, information, and bilingual communication support.
• Assisted in organizing and coordinating community, cultural, and tourism events.
• Welcomed visitors and provided information on attractions, activities, and event programs.
• Supported sustainability initiatives, national celebrations, and seasonal events.
• Provided communication and translation support while collaborating with teams to ensure smooth event operations.

Bachelor of Computer Science in Computer Science – Taibah University (2018 – 2022)