Mohamedahmed Khalil

I am an IT Technical Support specialist with 8 years of experience working in many companies. I have strong skills in fixing computer, network, and server problems. I know how to support both Windows and Mac systems. I answer user questions, solve problems quickly, and always try to give great service. I can work under pressure and enjoy helping people with their technical issues.

Computer and Internet Network Technician at Al-Khafji Municipality, Digital Transformation Department (2025-11 – Present)

• Installed, configured, and maintained desktop computers, laptops, and peripheral devices.
• Provided technical support to employees and resolved hardware and software issues.
• Installed and updated operating systems and software applications.
• Configured and maintained printers, scanners, and other office equipment.
• Managed user accounts, passwords, and access permissions.
• Diagnosed and repaired computer hardware and network problems.
• Performed preventive maintenance and system upgrades.
• Installed and configured network devices, including switches and routers.
• Monitored and maintained the organization's IT infrastructure.
• Maintained inventory records of computer equipment and IT assets.
• Provided technical assistance and training to end users.
• Responded to IT support requests and ensured minimal system downtime.
• Backed up and restored data when necessary.
• Assisted in maintaining network security and antivirus protection.

Printer technician at AL-Majd private schools (2025-04 – 2025-10)

• Installed, configured, and maintained printers and multifunction devices in the school environment.
• Provided technical support and troubleshooting for printer hardware and software issues.
• Diagnosed and resolved printing, connectivity, and network-related problems.
• Installed and updated printer drivers and firmware.
• Configured and managed network printers and shared printing services.
• Performed preventive maintenance and routine inspections to ensure optimal prints performance.
• Monitored toner, ink, paper, and other printing supplies and coordinated replacements when needed.
• Assisted teachers and administrative staff with printer setup and technical issues.
• Maintained records of maintenance activities, repairs, and equipment inventory.
• Responded promptly to support requests and minimized downtime of printing services.
• Trained staff on the proper use of printers, scanners, and related equipment.
• Collaborated with the IT team to support computer systems, networks, and other educational technology equipment.

IT Support Technician – Windows Server at AKHERSA3A SPECIAL (2022-01 – 2025-03)

• Installed and configured Windows Server 2008/2012.
• Managed Active Directory, user accounts, and group policies.
• Handled file and print server roles.
• Solved issues related to DNS, DHCP, and network access.
• Created and managed user profiles and shared folders.
• Took regular backups and restored data when needed.
• Monitored server performance and fixed slow or failed services.
• Worked with the IT team to upgrade and maintain server systems

Computer & Network Technician at SMART APPS (2019-01 – 2021-12)

• Installed and maintained LAN/WAN networks.
• Solved internet and Wi-Fi connection problems.
• Monitored system performance and made backups.
• Supported Windows and Mac systems.
• Trained new users on using basic computer tools.
• Logged and tracked all support

IT Technical Support Specialist at SCOPE Company (2015-01 – 2018-12)

• Helped users with computer and internet problems.
• Fixed hardware, software, and network issues.
• Installed and updated systems and programs.
• Set up printers, routers, and new devices.
• Provided remote support using tools like TeamViewer.
• Created simple user guides and instructions.

Diploma in Computer & Network Technology – Integrated Technology Transfer Unit (ITTU) – Asyut University (2013)