محمد الفاتح

CCNA-trained, PMP-certified Network and Systems professional with hands-on experience in routing and switching, network troubleshooting, server and OS administration, and IT infrastructure support. Skilled in configuring routers and switches, managing LAN/WAN environments, and applying network security fundamentals with tools such as Cisco Packet Tracer and Wireshark. Additional credentials in Azure and Microsoft 365.

Dependable and detail-oriented, with a strong commitment to secure, reliable network operations.

Network & Systems Administrator at IT Support (2023-08 – Present)

• Primary point of contact for hardware, software, and network connectivity issues across 10 workstations, keeping end users productive
• Upgraded the operating system on all 10 branch workstations to Windows within 1 week, standardizing configurations and reducing recurring support requests
• Rolled out and licensed Microsoft Office branch-wide in under a week, completing setup and activation for all 10 workstations
• Reconfigured network connectivity for the entire branch in 1 week, completing the change across all workstations with minimal disruption
• Rapidly diagnosed and resolved system errors, application issues, and connectivity problems with minimal disruption
• Strengthened security posture by enforcing IT policies that safeguard network infrastructure and company data

Bachelor of Information Technology in Information Technology – Saudi Electronic University (2019 – 2023)

Medicine College in Medicine – Al-Zaim Al-Azhary University (2012 – 2018)