Jawad

Proficient IT Professional with a Bachelor’s degree and practical experience in network administration, systems troubleshooting, and hardware infrastructure. Demonstrates a solid capability in coordinating technical tasks for CCTV, Firewall, and Networking projects. Skilled in configuring Fortigate Firewalls, MikroTik routers, and administering Active Directory environments. Experienced in conducting Site Surveys, implementing IPsec Tunneling, and providing ERP (Odoo) technical support.

Network & Systems Administrator at Loden Al-Arabia (2025-11 – Present)

• VPN & Connectivity (MikroTik): Established secure Site-to-Site VPN tunnels using WireGuard on MikroTik routers, linking multiple branches for stable data synchronization.
• Remote Connectivity (Fortigate): Configured branch-to-branch tunnels using Fortigate Firewalls with DDNS, maintaining reliable access in environments without static IPs.
• Network Stability: Resolved persistent network loops and drops by performing full audits, cabling cleanup, and implementing Static IP management.
• IP Telephony & POS: Deployed and programmed PBX systems and IP Phones. Managed hardware integration for Foodics POS, including thermal printer and network setup.
• Surveillance & Access Control: Managed the full lifecycle of IP Surveillance (NVR/PoE) and BioTime systems, from site surveys to final client handover.
• Project Execution: Supervised field technicians during networking and security projects, improving delivery speed through effective coordination and site surveys.
• System Administration: Oversaw the deployment and license management for engineering software (e.g., AutoCAD), ensuring workstation availability.
• Technical Procurement: Managed technical purchasing and vendor negotiations, ensuring high-quality components within project budget constraints.
• Internal IT Automation & AI Support: Developed and deployed a custom Python-based AI-powered ticketing system to streamline technical support workflows, automate issue categorization, and improve response tracking across company operations.

Data Entry at Tejoury (2025-02 – 2025-07)

• Entered and verified documents in the system with accuracy and quality checks.
• Labeled files with barcodes, organized them in boxes, and ensured proper indexing.
• Supported document archiving by maintaining structured records for quick retrieval.

IT Intern at International Trailer Company (2024-09 – 2025-01)

• Wi-Fi Optimization: Enhanced factory-wide Wi-Fi stability by auditing and redistributing Access Points to eliminate signal dead zones in production areas.
• ERP Support: Acted as a technical liaison for Odoo ERP, resolving user access issues and coordinating with the main support team for system updates.
• Maintenance & Deployment: Performed rapid OS deployment, hardware repairs, and printer network troubleshooting to minimize employee downtime.
• IT Research: Conducted market research and cost-analysis for web hosting and domain services (GoDaddy) to support management's digital strategy decisions.

Bachelor in Information Technology – Arab Open University (AOU) (2024)