Mohamed Gwely

Accomplished healthcare leader with 10+ years of experience spanning orthopedic surgery, hospital administration, and quality management. Proven track record of optimizing patient flow, driving financial growth, and implementing quality improvement initiatives that enhance patient satisfaction and operational efficiency. MBA candidate with expertise in revenue cycle management and healthcare quality standards (GAHAR).

Combines clinical insight with business acumen to deliver sustainable results in outpatient and inpatient settings.

Outpatient Department Manager at Mouwasat Hospital (2026-03 – 2026-08)

• Redesigned clinic scheduling protocols, reducing average patient wait time by 15% and increasing daily clinic throughput by 22%.
• Implemented proactive patient engagement strategy (confirmatory calls + rescheduling), reducing No-Show rates to 19%.
• Developed structured CRM and medical follow-up program, boosting patient retention by 18% over 6 months.
• Drove 12% revenue growth compared to previous fiscal year through operational efficiencies and service expansion.
• Enhanced patient satisfaction scores by 5 points (Press Ganey) via service excellence initiatives.
• Revitalised maternity program, increasing monthly deliveries and enhancing patient satisfaction to 91% (Press Ganey).

Outpatient Department Manager at ASSH – Andalusia Health Egypt (2025-08 – 2026-02)

• Established and successfully maintained 3 performance baselines (patient volume, operational efficiency, and financial targets) upon assuming the role, driving consistent month-over-month growth across all key metrics.
• Elevated patient satisfaction scores through proactive service enhancements, responsive patient feedback mechanisms, and staff engagement initiatives.
• Optimized clinic scheduling and resource allocation, significantly reducing bottlenecks, improving daily workflow efficiency, and enhancing overall clinic throughput.

Duty Manager at ASH – Andalusia Health Egypt (2024-12 – 2025-08)

• Managed duty operations and service escalation.
• Ensured compliance with hospital policies.
• Supervised staffing and scheduling.

Deputy Hospital Director at Borg El Arab General Hospital (2024-12 – 2026-02)

• Oversaw administrative and operational processes.
• Managed budgets, staffing, and resources.
• Led quality improvement initiatives.

Medical Director at Al-Salam Royal Hospital (2023-08 – 2024-04)

• Redesigned and standardized multiple clinical and administrative workflows, significantly improving operational efficiency, reducing redundancies, and accelerating service delivery across departments.
• Initiated and led the hospital's GAHAR accreditation journey, successfully achieving full accreditation by steering multidisciplinary quality and operational teams through rigorous compliance, documentation, and performance improvement standards.
• Directed medical operations for a 200-bed facility with oversight of 200+ clinical and support staff, ensuring alignment with national healthcare quality benchmarks.

Orthopedic Surgeon at Ministry of Health & Population (2019-10 – 2024-12)

• Delivered comprehensive orthopedic and surgical care across multiple public healthcare facilities, managing a high-volume caseload of acute and chronic musculoskeletal conditions.

Public Health Officer at Ministry of Health & Population (2016-05 – 2019-10)

• Provided public health care in general medical and surgical specialities.
• Served as director of salah El-din health unit in Rafah, Egypt.
• Served as orthopedic surgery resident and specialist in Sharq El Medina general hospital / New Borg El-Arab general hospital.

CEO at Social leaders society (2023-07 – 2024-06)

• Participated in social volunteering since 2012 specializing in managing and preparing medical convoys to remote places all over Egypt.

First Lieutenant at Egyptian Armed Forces (2018-06 – 2019-10)

• Served as primary care physician in a remote military unit, delivering comprehensive medical care to personnel under challenging operational conditions. Played a pivotal role in maintaining unit health and operational readiness through preventive medicine programs, routine health assessments, and timely medical interventions.
• Concurrently held dual command appointments as Unit Administrative Officer and Rapid Response / Mobile Operations Officer, assuming full leadership responsibility over unit personnel, directing daily administrative operations.

Diploma in Revenue Cycle Management – Andalusia Academy (2025-11 – 2025-11)

Master of Business Administration in Business Administration – Arab Academy for Science, Technology and Maritime Transport

Diploma in Hospital Management – Sadat Academy for Management Sciences (2024-01 – 2024-01)

Diploma in Healthcare Quality Management – Sadat Academy for Management Sciences (2024-01 – 2024-01)

Bachelor of Medicine and Surgery in Medicine and Surgery – Alexandria University (2014-02 – 2014-02)