Mohammad Sabri

Operations and supply chain leader with over 15 years of hands-on experience in warehousing, logistics, customer service, and full-cycle supply chain management. Adept at driving efficiency, reducing costs, and scaling fulfillment operations across multiple regions. Certified PMP and CSCP professional with a track record of building high-performance teams and delivering service excellence in e-commerce and logistics.

Director of Operations at Sundouq (2023-01 – Present)

Sundouq is a fulfilment startup in KSA where I joined the core team and built up the operations and commercial departments as well as tech and other functions under my direct management. Team under management: 50 employees (Ops, Tech, CS, Sales and Marketing). Monthly revenue: $500K.

• Set up Sundouq operations from the ground up
• Led operations strategy across warehousing, last-mile delivery, and reverse logistics
• Launched scalable SOPs and expanded fulfillment infrastructure nationwide
• Implemented WMS and automation tools, improving speed and accuracy by 23%
• Reduced operational costs by 17% through process streamlining and vendor renegotiations
• Built a cross-functional team and collaborated closely with product, tech, and commercial teams

Regional Operations Manager – Central Region at Zajil Express (2020-01 – 2022-12)

Zajil Express is a last mile and fulfilment company in KSA, I managed the fulfilment operations for the company. Team under management: 200+ (Ops, Warehousing, Sales). Monthly revenue: $1.5m+.

• Managed clearance, warehousing, fleet, and last-mile operations across the central region
• Established and scaled Zajil's fulfillment center footprint across the Kingdom
• Worked with HR to optimize workflows and train staff on new technologies
• Reduced risk and cost through strategic forecasting and process auditing

Operations Manager at Salasa Fulfillment Center (2017-10 – 2019-12)

Salasa is one of the region's most successful startups and a benchmark for fulfillment services, I joined the company in early stages and built the operations function. Team under management: 50+ (Ops, Warehouse and Sales). Monthly revenue: $1.5m+ (started as a small start up with $100K monthly revenue and scaled operations to accommodate this revenue growth).

• Set up Salasa's operations department
• Directed daily fulfillment operations including order processing, shipping, and inventory
• Liaised with clients to understand evolving needs and aligned operations accordingly
• Monitored SLA adherence and led performance reviews of team leads and vendors

Operations Team Leader (Assistant Manager) at Aramex International (2015-01 – 2017-09)

Team under management: 100+ (Warehouse, Ops, Clearance, Cargo).

• Oversaw operational standards, ensured process compliance and quality control
• Trained and evaluated team members, implementing corrective action plans as needed
• Coordinated with revenue and customer teams on pricing and product enhancements

Logistics Supervisor at Aramex International (2012-02 – 2015-12)

• Led logistics for major clients including Ericsson and Zonik across large-scale warehousing projects
• Managed 10,000+ CBM warehouse operations and fulfillment teams using RFID systems
• Streamlined pick-pack-ship processes and improved delivery performance KPIs

Operations Supervisor at Jordan Insurance Federation (2009-07 – 2012-01)

• Managed issuance and reporting of insurance policies across JOIF branches
• Analyzed and optimized operational data and coordinated daily reporting
• Evaluated branch performance and implemented process improvements

BSc in Management Information Systems – Petra University (2009)