Mohammed BADSHA Mohiuddin
Customer service supervisor
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نبذة
A dedicated Operations and Customer Experience professional with a BTech in Mechanical Engineering from Jawaharlal Nehru Technological University. Currently seeking new opportunities to apply expertise in monitoring performance, employee coaching, and customer service operations to enhance organizational efficiency and customer satisfaction.
Recently led teams at VXI Global Solutions and Foundever, contributing to service quality improvements, meeting key performance indicators, and implementing process efficiencies. Passionate about fostering collaboration, achieving operational goals, and delivering excellent customer experiences through strategic leadership and effective team support.
📈 Key Skills:
Operations Management | Customer Experience | Team Leadership | KPI & SLA Management | Process Improvement | Quality Control | CRM Tools | Coaching & Mentoring
📍 Based in Jeddah, Saudi Arabia
💼 Immediately available for Operations or Customer Experience Manager roles
الخبرة
Customer Service Supervisor | Contact Center Team Lead | KPI-Driven | CSAT • AHT • FCR Improvement | Team Leadership | SLA management | KSA | Immediately Available
التعليم
A dedicated Operations and Customer Experience professional with a BTech in Mechanical Engineering from Jawaharlal Nehru Technological University. Currently seeking new opportunities to apply expertise in monitoring performance, employee coaching, and customer service operations to enhance organizational efficiency and customer satisfaction.
