Saad Aldosri

Quality and Customer Service Supervisor with over 10 years of experience in the banking and financing sectors, specialized in contact center quality assurance, transaction quality evaluation, complaints management, and compliance monitoring. Skilled in performance reporting, team supervision, and driving customer satisfaction through consistent service quality standards.

Customer Service Quality Supervisor at Emkan Finance Company (2025-01 – Present)

• Supervised the evaluation of contact center and customer service transaction quality
• Monitored compliance with approved quality standards and prepared performance reports

Customer Service Supervisor at Emkan Finance Company (2024-01 – 2025-01)

• Supervised the customer service team and monitored daily workflow
• Coordinated resolution of customer complaints and improved service experience

Assistant Customer Service Supervisor at Emkan Finance Company (2022-01 – 2024-01)

• Supported the department supervisor in organizing the team and tracking daily tasks

Customer Service Representative - Internal Complaints at Emkan Finance Company (2020-01 – 2022-01)

• Received and processed internal customer complaints in accordance with approved policies

Customer Service Representative - Internal Complaints at Al Rajhi Bank (2019-01 – 2020-01)

• Followed up on and resolved customer complaints, providing appropriate solutions

Internal Requests Representative at Al Rajhi Bank (2016-01 – 2019-01)

• Handled customer inquiries and complaints through internal channels

Call Center Agent at Al Rajhi Bank (2014-01 – 2016-01)

• Responded to customer inquiries and provided support via phone

Diploma in Computer Programming – Institute of Public Administration (2013-01)