Moving Fact

Odoo Junior Level Expert & ERP Support Analyst with strong IT support and customer service skills. Experienced in Odoo ERP operations, user management, and system troubleshooting. Proficient in helpdesk environments using Zendesk and ServiceNow.

Hands-on experience with MS 365, email systems, and Windows OS support. Skilled in hardware and software upgrades, diagnostics, and repairs. Expert in providing remote technical support via AnyDesk and TeamViewer.

Knowledgeable in networking fundamentals (LAN, WAN, IP addressing, DHCP, DNS). Strong communicator with a proven ability in user training and cross-team collaboration.

IT Technical Support Engineer - KEETA

(2025-03 - 2026-02)

• Provided odoo & retail pro ERP user support, including user management, access control, and day-to-day system troubleshooting to ensure smooth business operations.
• Managed and resolved IT support tickets using Zendesk and ServiceNow while meeting defined SLAs.
• Supported data entry, data validation, and basic data migration activities within Odoo ERP.
• Delivered remote and on-site technical support using AnyDesk and TeamViewer, improving issue resolution time and user satisfaction.

IT Support specialist - East Gate Industries Private Limited, Lahore - Lahore

(2020-07 - 2025-03)

• Assisted in ERP operations, including system monitoring, user onboarding, and first-level functional issue resolution.
• Diagnosed and resolved hardware and software issues, including upgrades, replacements, and preventive maintenance.
• Administered Active Directory, managing users, groups, permissions, and domain policies.
• Monitored and providing support to web based systems performance and reported functional or technical issues to senior consultants.
• Provided first-level functional support to end users and escalated complex issues appropriately.
• Helped maintain user roles, access rights, and security settings in Odoo ERP.
• Handled helpdesk operations, prioritizing, tracking, and documenting incidents through ServiceNow and Zendesk.
• Provided end-user training and technical guidance, improving system adoption and reducing recurring issues.
• Coordinated with finance, HR, sales, and operations teams to resolve ERP-related issues.
• Supported Microsoft 365, Windows OS, and corporate email systems, ensuring minimal downtime for end users.
• Collaborated with cross-functional teams to support ERP, IT infrastructure, and business system requirements.

BS(cs) Hons - Computer Science - University of Gujrat, Lahore (2018-09)

Intermediate - Punjab Group of Colleges (2014-09)