Nada Nabil mohamed

In my role as an Account Manager at Creativity Experts SA, I play a key part in driving customer satisfaction and delivering innovative solutions to meet client needs. I hold a Bachelor’s degree in Mass Communication from Misr University for Science and Technology and am currently pursuing a postgraduate diploma in Business and Marketing at Suez Canal University, equipping me with a solid and versatile academic foundation.

My previous experience as a Marketing and Public Relations Specialist at Minerva Travel & Tours refined my expertise in client relations, problem-solving, and cross-functional collaboration. Recognized for my ability to foster team synergy and achieve measurable outcomes, I actively contribute to initiatives that support the organization’s strategic objectives while ensuring a consistently high standard of customer engagement.

ACCOUNT MANAGER at CREATIVITY EXPERTS (2023-08 – Present)

• Communicating with previous and existing clients to ensure satisfaction and update them on new services.
• Managing customer suggestions, feedback, and complaints.
• Representing the company at events and conferences.
• Marketing the organization's services and products, attracting new clients, and maintaining existing client relationships.
• Preparing and presenting technical and financial offers quickly and competitively.
• Following up on offers and proposing flexible pricing alternatives.
• Supervising project execution stages with the work team.
• Resolving customer disputes and ensuring complete client satisfaction.
• Collecting advance and final payments.
• Preparing detailed performance reports and maintaining full customer data records.

PUBLIC RELATIONS AND MARKETING EXECUTIVE (PART-TIME) at MINERVA TOURISM COMPANY (2018 – 2022)

• Marketing services to clients and ensuring service quality.
• Following up on social media to gather feedback and market trends.
• Communicating directly with clients and providing assistance for their needs.

BACHELOR OF MASS MEDIA & COMMUNICATION in Mass Media & Communication – Misr University for Science and Technology (2018 – 2022)

DIPLOMA IN BUSINESS ADMINISTRATION in Marketing Management – Suez Canal University (2024)