Noor Mubarak

Analytically minded business professional transitioning into a Business Analyst role, backed by a track record in operations, customer relations, and data management. Pursuing an MBA in Business Management (American University of Bahrain) with hands-on experience translating stakeholder needs into operational solutions. Certified in HR Specialist Skills with additional BA-focused certifications in progress.

Bilingual in Arabic and English; skilled at bridging communication between business users and technical teams.

Operations & Customer Relations Coordinator at Beauty Derma Clinic (2021-02 – 2022-12)

• Mapped and optimized appointment scheduling workflows, reducing coordination of bottlenecks for a team of medical professionals and nursing staff.
• Analyzed inbound call data and complaint trends to identify recurring service gaps, reporting findings to management for process improvement.
• Maintained operational records and performance logs, ensuring data accuracy for reporting purposes.
• Coordinated between suppliers and internal stakeholders, translating business requirements into actionable procurement briefs.
• Resolved complex service issues by investigating root causes and proposing structured solutions.

Private English Tutor at Freelance (2016-01 – 2019-12)

• Conducted individual needs assessments for each student to identify skill gaps and define learning objectives.
• Designed and adapted lesson plans based on ongoing performance data, applying iterative improvement cycles.
• Tracked and evaluated student progress using structured assessments, producing outcome reports for parents.

Data Entry & Database Trainee at Rawabi Holding Tower (2015 – 2015)

• Processed and organized approximately 60 product entries per day into internal databases, maintaining high accuracy standards.
• Contributed to a digitization initiative, translating physical product records into structured digital formats for an ecommerce platform.
• Built foundational skills in data validation, quality control, and database organization.

Receptionist & Administrative Coordinator at Al Munther Al Jameel Co. (2013-05 – 2014-12)

• Managed information flow across the organization — coordinating schedules, travel logistics, and document filing for senior staff.
• Produced reports and compiled business documentation, developing strong skills in structured written communication.

MBA in Business Management – American University of Bahrain (AUBH)

BA in English Language & Literature – Arab Open University (2019-09 – 2019)