Omar Boncales

Dear Hiring Manager,

Good day. I am submitting my resume for applying to any IT field or other related position available aligned with my educational degree and 3.5 years of IT work experience. I also do client PC Builds commission as an extra hobby in the Philippines.

I am confident that my skills and experience make a significant contribution to your organization. I currently have a visit visa and international driving license.

Please see my attached resume for consideration, looking forward to discuss my qualifications with you, Assalaamalaikum.

Thank you.

Employment

Aug 2019 – December 2022 IT Help Desk Support

Provide First level software and hardware support to the clients of IBM Philippines. Document and create incident or service tickets and coordinate to other IT dept. Configure and deploy computer machines. Generate weekly and monthly IT Team reports. Designing and cascading banners and poster for whole IT team.

IBM Philippines, Quezon City

L1 IT Help Desk Support

Mar 2017 – Jul 2019 Manager

Managing family owned business from planning, deployment and operations.

Keeping the computers functional, Updating application and games, ensuring server computer functionality, troubleshoot and services the computer issues.

Compulab Internet Café & Services, San Mateo

Mar 2016 – Apr 2016 Desktop Support Engineer Intern

Respond to incident or service request tickets and provide assistance as per

Isolation. Deploy Operating System and configure domains of computers.

Prepare training room computers as needed by the accounts.

WNS Global Solution, Eastwood Quezon City

On site IT – On the Job Trainee

Education

Jun 2013 – Mar 2017 Bachelor of Science in Computer Science

STI College Marikina, Marikina City

I. De Guzman St Brgy. Concepcion 1 Marikina City

Jun 2009 – Apr 2013 High School Graduate

San Mateo National High School, San Mateo, Rizal

GSIS Rd. Guitnang Bayan Subd., San Mateo Rizal