Maisa Musa

Early-career IT professional with a Bachelor's degree in Information Technology and hands-on internship experience providing technical support, troubleshooting hardware, software, and connectivity issues, and supporting day-to-day IT operations. Skilled in Windows, Microsoft 365, computer systems support, routine updates, and basic network configuration.

Native

Arabic speaker with fluent English and a practical, customer-focused approach to problem solving.

IT Department Intern at General Administration of Health Insurance (2025-01 – Present)

• Supported day-to-day IT operations by troubleshooting computer hardware, software, and network connectivity issues for end users.
• Maintained system readiness by assisting with software installation, updates, data handling, and routine support tasks.
• Resolved user issues through clear communication and collaboration with IT staff and non-technical users.

Computer Science Trainee at Open University of Sudan (2025-01 – Present)

• Applied networking, database, and programming fundamentals to small technical projects and practical computer science tasks.
• Strengthened troubleshooting and team delivery by collaborating on hands-on assignments and resolving technical problems.

Bachelor's Degree in Information Technology – Alsharq University of Science and Technology (2025-03)