Ghulam Rabbani

Fulfillment & Supply Chain leader with 6+ years scaling warehouse and last-mile operations across Q-commerce, FMCG, and retail distribution. Managed 4,000+ daily dispatches, 5,000–10,000+ SKUs, and multi-million-dollar GMV across mother warehouses and regional spoke networks spanning 8 cities. Track record of driving inventory accuracy from 98% to 99.98%, cutting operating costs by up to 40%, and leading cross-functional teams of 100+ across operations, supply chain, technology, and 3PL logistics.

Led successful WMS/OMS deployments and end-to-end SOP design at high-growth companies including Bazaar Technologies, Airlift, and Highfy. Open to international relocation.

Senior Operations Manager - Highfy - Pakistan

(2025-11)

• Lead end-to-end inbounding, inventory, fulfillment, and last-mile logistics for a high-growth e-commerce business processing ~4,000 daily dispatches via 3PL partners.
• Led end-to-end Warehouse Management System (WMS) deployment, digitizing inbound, inventory, and fulfillment workflows and enabling centralized order visibility across operations.
• Streamlined order processing and system integrations through OMS deployment, eliminating manual handoffs between order capture, picking, and dispatch.
• Build and scale operational SOPs to support rapid growth while maintaining SLA adherence, cost efficiency, and customer satisfaction.
• Lead cross-functional teams across operations, supply chain, technology, and logistics to deliver fulfillment KPIs.

Fulfillment Manager - Bazaar Technologies - Karachi, Pakistan

(2024-01 - 2025-11)

• Managed 2 mother warehouses and 1 hybrid spoke serving General Trade, HORECA, and Consumer channels — 5,000–10,000+ SKUs handled.
• Improved overall inventory health from 75% to 98% and inventory accuracy from 98% to 99.98% through 3-way QC and cycle count deployment.
• Reduced customer-impacting out-of-stock cases from 4% to 0.16% and cut inventory NMV (Net Merchandise Value) loss from 2% to 0.3%.
• Launched "Bazaar at Your Doorstep", a new direct-to-consumer (B2C) vertical, leading end-to-end operational rollout.
• Led a team of 5 Assistant Managers, 60 Store Operators, and 30 labor staff (95+ direct/indirect reports).
• Awarded Facility of the Quarter (Pan-Pakistan) and BZ Bolt – Getting Things Done for 5S compliance and KPI excellence.

City Manager – Mid-South Region - Bazaar Technologies - Sukkur, Hyderabad, Mirpurkhas, Khairpur

(2023-01 - 2023-12)

• Owned end-to-end supply chain operations across 8 cities (Hyderabad, Sukkur, Khairpur, Mirpurkhas, Tando Jam, Jamshoro, Kotri, Thanabula Khan) for FMCG, staples, and electronics.
• Delivered 40% cost reduction by optimizing resource utilization and restructuring operational hierarchy across the region.
• Launched Warehouse-as-a-Service (WaaS) vertical, onboarding flagship clients including Lipton Pakistan (1,000-pallet operation) and PepsiCo (Sukkur Beverages Limited).
• Reduced inventory damage and disposals to 0.003% and brought NMV loss from 0.5% to 0%; achieved 100% PwC audit compliance and 100% finance reconciliation.
• Launched the spoke-model warehouse network and implemented order-level processing with vertical racking systems to optimize regional throughput.
• Led a workforce of 1 Facility Lead, 5 Assistant Managers, 26 Store Operators, and 16 labor staff.

Facility Manager - Bazaar Technologies - Hyderabad, Pakistan

(2022-05 - 2023-01)

• Managed Hyderabad mother warehouse operations leading 3 Assistant Managers, 20 Store Operators, and 12 labor staff.
• Improved Goods-to-Saleable (G2S) by 15% and reduced customer out-of-stock impact to 0%.
• Achieved operational excellence by introducing new processes and reducing headcount by 42% while maintaining throughput.
• Reduced complaint rate by 30% through structured training and loss prevention initiatives; sustained 100% monthly inventory reconciliation.

Dark Store Manager - Airlift Technologies - Hyderabad, Pakistan

(2022-02 - 2022-05)

• Managed express (dark store) warehouse operations across Hyderabad, leading 2 Live Ops Leads and 30 Store Operators.
• Improved order processing time by 15% through root-cause analysis and drove 40% productivity gain via workforce optimization.
• Reduced complaint rate by 40% through structured training and process improvement; partnered with Supply Ops to operationalize reverse logistics.

Warehouse Deployment Associate - Airlift Technologies - Pakistan (Nationwide)

(2021-11 - 2022-02)

• Successfully deployed 29 warehouses in 60 days across Pakistan in coordination with cross-functional launch teams.
• Owned backend system configurations, vendor coordination, and operational compliance at launch.
• Recognized with the PMO Award for Role Merge — led role-consolidation initiative that reduced overhead while improving productivity.

Inventory Operations Lead - Airlift Technologies - Hyderabad, Pakistan

(2021-08 - 2021-11)

• Owned end-to-end inventory health for Hyderabad express warehouses; sustained >98% order accuracy through strict QC audits.
• Managed inventory disposal tracking, supplier credit recovery, and shrinkage negotiations.

City Sales Representative - Cheetay Logistics - Hyderabad, Pakistan

(2020-08 - 2021-08)

• Launched Cheetay marketplace operations in Hyderabad; onboarded 100+ restaurant partners in the first month.
• Managed vendor negotiations, commission structures, account setup, and rider-fleet coordination.

Finance Intern - Sui Southern Gas Company (SSGC) - Karachi, Pakistan

(2019-06 - 2019-08)

• Supported payroll management, reconciliations, and discrepancy resolution; updated Oracle ERP for payroll and expense entries.
• Assisted in budgeting and financial feasibility analysis for capital projects.

Bachelor of Business Administration (BBA) - Accounting & Finance - Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST) (2016-08 - 2020-06)