Samir Ebrahim

Results-driven Restaurant Branch Manager with over 10 years of combined experience in QSR operations, restaurant management, retail marketing, and food safety compliance across Saudi Arabia and Egypt. Holds a Bachelor's Degree in Management Information Systems (MIS). Proven track record of optimizing Speed of Service (SOS), reducing food costs and operational waste, and maintaining strict SFDA and health standards.

Skilled in managing multi-channel QSR operations (Dine-in, Takeaway, Drive-Thru, and Delivery Aggregators like Hungerstation & Jahez), inventory monitoring, and utilizing Foodics POS and MS Excel to boost branch profitability and sales growth.

Restaurant Branch Manager at Wahmy Burger (2024-01 – Present)

• Oversee full-cycle daily branch operations utilizing Foodics POS System for order processing, sales tracking, cashier reconciliation, and operational reporting.
• Enforce strict inventory controls and FIFO procedures, resulting in reduced material waste by 12% and improved food cost metrics.
• Optimize Speed of Service (SOS) and line efficiency for multi-channel orders (Dine-in, Takeaway, Drive-Thru, and delivery platforms like Hungerstation and Jahez), achieving a 15% reduction in ticket time.
• Enforce 100% compliance with Saudi Food and Drug Authority (SFDA) and local municipal health, safety, and hygiene regulations, consistently passing audits with top scores.
• Drive local branch marketing initiatives and client loyalty programs, boosting monthly sales revenue and average check size.
• Manage shift scheduling, train crew members (12+ staff), and handle customer feedback to maintain high customer satisfaction scores.

Marketing Manager at Aswaq Fathallah Market (2016-01 – 2024-12)

• Engineered and executed comprehensive marketing strategies, increasing total sales volume by 15% within 6 months.
• Conducted market trends analysis and prepared performance reports to align food retail inventory with consumer demand.
• Negotiated terms and managed relationships with key suppliers and commercial partners to maximize margins.
• Organized large-scale seasonal promotional campaigns and in-store promotional events.

Safety Technician at Fire Safety Equipment Technician (2007-01 – 2016-12)

• Inspected, tested, and maintained fire protection and safety equipment in compliance with occupational health and safety codes.

Bachelor's Degree in Management Information Systems (MIS) – Alexandria Higher Institute for Administrative and Information Systems (2020-12)