Sarah Abdulrahman

Computer Information Systems graduate with a versatile background in Operations, Customer Experience (CX), and Administrative Support. Proven track record of Successful Completion in high-pressure environments like Dammam Airports Company. Skilled in bridging technical troubleshooting with operational excellence, with a strong commitment to data-driven decisionmaking and process improvement.

Customer Experience Specialist (Tamheer Program) at Dammam Airports Company (DACO) - King Fahd International Airport (2024-09 – 2025-03)

• Successfully completed an intensive 6-month professional development program, exceeding all operational KPIs.
• Monitored service areas to ensure 100% adherence to safety and quality benchmarks.
• Managed daily data entry and operational reporting using Excel, ensuring accurate and timely information flow to senior management.
• Enhanced efficiency by 15% through reorganizing passenger flows and streamlining touchpoints.
• Resolved complex operational challenges promptly, maintaining a 95% satisfaction rate.

Diploma in Computer Information Systems – Imam Abdulrahman Bin Faisal University (University of Dammam)