Syed Raza Ali Abidi

Workshop & Customer Relationship Manager with 15+ years of experience in automotive service operations, workshop management, customer relations, and B2B Client management across Pakistan, UAE, and Qatar. B-Tech Mechanical Engineer and Certified Lexus Pro-Technician with proven expertise in team leadership, customer satisfaction improvement, process optimization, technical diagnostics, and corporate client management.

B2B Operations & Client Relationship Manager - Hadi Brother Enterprises Pvt. Ltd. - Karachi

(2025-04)

• Manage key corporate accounts including leading fashion and retail brands.
• Oversee production and delivery of labels, patches, and branding materials.
• Coordinate online for order fulfillment and customer requirements.
• Maintain long-term client relationships and service agreements.
• Lead production and administrative teams to ensure operational efficiency.
• Resolve client concerns regarding quality, delivery, and production schedules.

Workshop & Customer Relationship Manager - Caregar Multi Brand Workshop - Karachi

(2024-08 - 2025-04)

• Managed daily workshop operations and customer service activities.
• Handled customer escalations and provided technical consultation.
• Supervised repair quality and technician performance.
• Coordinated vendors and internal teams to ensure timely vehicle delivery.
• Prepared repair estimates and managed service scheduling.
• Conducted customer follow-ups to improve retention and satisfaction.

Job Process Controller - Al Abdul Ghani Motors (Toyota & Lexus) - Qatar

(2023-10 - 2024-02)

• Managed walk-in customer service processes and workshop workflow.
• Coordinated between customers, technicians, and service teams.
• Prepared repair quotations and job costing.
• Obtained approvals for additional repairs.
• Supported workshop management and customer satisfaction initiatives.

Workshop Supervisor - Sajjad Autos Workshop - Karachi

(2020-07 - 2023-09)

• Supervised multi-brand workshop operations.
• Managed technician scheduling and productivity.
• Ensured compliance with safety and quality standards.
• Maintained repair records and customer service documentation.

GR-Technician / Lexus Pro-Technician & Job Controller - Al Futtaim Motors (Lexus) - Dubai

(2013-07 - 2020-05)

• Performed advanced diagnostics and repairs on Lexus vehicles.
• Assisted service advisors with technical customer consultations.
• Conducted software updates and manufacturer recall campaigns.
• Explain customers about new vehicle features and operation.
• Supported workshop workflow and bay utilization management.

Service Advisor / Warranty Administrator / Technician - Toyota Western Motor - Karachi

(2007-07 - 2011-12)

• Managed customer service and vehicle check-in processes.
• Prepared technical work orders and warranty documentation.
• Conducted service advising and repair coordination.
• Participated in Toyota Kaizen and customer service improvement programs.

Technician - Sajjad Autos Workshop - Karachi

(2012-01 - 2013-06)

• Performed maintenance, brake, suspension, and air-conditioning repairs.
• Ensured quality service delivery and customer satisfaction.

B-Tech - Mechanical Engineering - Indus Institute of Higher Education (2009 - 2011)

DAE - Auto & Diesel Technology - St. Patrick's Institute of Science & Technology (2004 - 2007)

Matriculation - Science - A.M. Public School (2002 - 2004)