Customer Service Representative at Diyouf Al-Bayt Company, Seasonal (2025-05 – 2025-07)
- Managed high-volume customer interactions via phone and email, resolving inquiries and escalating complaints to relevant departments with zero unresolved cases
- Maintained accurate CRM records, improving data integrity and supporting seamless internal communication workflows
Guide Assistant at Hadiyah — Ministry of Hajj and Umrah (2024-03 – 2024-07)
- Guided pilgrims during peak Hajj and Umrah seasons, communicating clearly in Arabic and English
- Resolved issues in real time and applied proactive communication strategies, improving visitor experience and operational efficiency during high-traffic periods
Freelance at Self-Employed (2024-08 – Present)
- Created SEO-optimized content and designed branding visuals using Canva and Adobe Illustrator to boost engagement and brand visibility
- Led digital products from ideation to launch, managing development, pricing, and go-to-market strategy
- Managed e-commerce operations across Shopify, Gumroad, Sella, and Amazon — handling everything from product listings to customer experience
Graduate Researcher at King Saud University (2020-08 – 2023-12)
- Demonstrated expertise in analytical thinking, laboratory techniques, scientific research, report writing, methodological development, statistical analysis, and experimental design and performed independent laboratory experiments using advanced analytical techniques
Undergraduate Researcher at Umm Al-Qura University (2017-07 – 2020-05)
- Gained practical experience in diverse biological disciplines including Microbiology, Ecology, and Biotechnology and developed proficiency in fundamental laboratory techniques and scientific methodology
