Wafa Alenezi

Passenger Service Agent with experience in airport ground operations, passenger check-in, and travel document verification. Skilled in using flight systems (Sabre, Altea, GoNow) and handling rebooking and baggage rules. Holds a Bachelor's degree in Tourism and Archaeology, with strong customer service and problem-solving skills for airline ticketing roles.

Passenger Service Agent - Saudi Ground Services (SGS) - Dammam, Saudi Arabia

(2024-03)

• Help passengers with check-in and boarding gates using airport systems (Altea, Sabre, GoNow).
• Check travel documents, verify tickets, and assist passengers with rebooking inquiries.
• Apply baggage policies and collect excess baggage fees at the counter.
• Assist passengers during flight delays and schedule changes to ensure smooth service.

Airline Customer Service Agent - Wizz Air (via Moment of Travel Agency) - Dammam, Saudi Arabia

(2023-07 - 2024-02)

• Represented Wizz Air at Dammam Station, handling passenger check-in and gate coordination.
• Answered customer questions about flight schedules, booking rules, and baggage allowances.
• Solved passenger issues calmly and professionally according to airline standards.

Customer Service Representative Intern - TASHREFAT Meet & Greet Saudi Airports - Dammam, Saudi Arabia

(2021-03 - 2021-06)

• Assisted arriving and departing passengers with airport navigation, baggage handling, and VIP services.
• Coordinated with airport authorities to facilitate fast-track procedures and ensure an efficient passenger experience.

Bachelor of Arts - Archaeology and Tourism - Imam Abdulrahman Bin Faisal University (2021)