Waled Abdo

Highly accomplished and results-driven Western Region Operations Manager with 18+ years of progressive experience in the food and beverage industry, specializing in cafe and restaurant management. Proven expertise in team leadership, operational efficiency, cost control, and business objective (BO) achievement. Adept at implementing food safety standards and using SWOT analysis for continuous performance improvement.

Seeking to leverage extensive operational and managerial skills to drive success and professional growth in a challenging new role.

Western Region Operations Manager at Equal Café (2023-02 – Present)

• Led the operations across the Western Region, ensuring all business objectives (BO) and financial targets were consistently met.
• Spearheaded regional operations and managed large teams to achieve significant targets and rapid success.
• Regularly conducted SWOT analysis (monthly) to identify operational strengths, weaknesses, opportunities, and threats, leading to actionable improvements.

Western Region Director at Equal Café (2022 – 2023)

• Directed operational strategies and managed the execution across the Western Region.
• Developed and led team-building initiatives to enhance staff performance and operational cohesion.
• Managed business market relations in a professional manner, contributing to brand growth and recognition.

Manager at EQUAL Café (2020 – 2022)

• Managed all aspects of a major café branch, focusing on customer satisfaction and operational excellence.
• Implemented effective inventory and ordering systems (P&I program) to minimize waste and ensure product availability.

Manager at El torr (2018 – 2020)

• Successfully managed daily operations, guaranteeing a superior customer experience and maintaining high service quality.
• Oversaw local sourcing and inventory management to ensure product freshness and optimize the cost of goods sold (COGS).

Manager at kimmyz (2017 – 2018)

• Led the entire front and back-of-house teams, ensuring smooth and efficient service flow during peak seasons.
• Implemented a local cost control program tailored to the resort environment, effectively managing operational expenditures.

Manager at GREAT ALRXANDER (2016 – 2017)

• Managed staff training and performance development, focusing on enhancing communication and leadership skills within the team.
• Drove efforts to meet sales targets through effective floor management and operational planning.

Manager at Tree bone (2013 – 2016)

• Executed labor scheduling to ensure optimal staffing levels while strictly adhering to the pre-set labor cost program.
• Maintained full responsibility for cash management and end-of-day reconciliation, ensuring financial accuracy.

Manager at volume café (2011 – 2013)

• Successfully implemented the VOT program (if applicable: Voucher/Value of Time or similar internal program) to improve service speed and customer throughput.
• Managed stock rotation and implemented standard operating procedures (SOPs) to maintain product quality.

Manager at Harper (2008 – 2011)

• Handled all employee relations and disciplinary actions, fostering a positive and productive work environment.
• Applied professional knowledge to deal with the business market, maintaining strong vendor and supplier relationships.

Assistant Manager at Spectra Restaurant (2007 – 2008)

• Supported the General Manager in daily administrative and operational duties, focusing on shift management.
• Gained experience in system dealing with internal operations and documentation (doc flow).

Supervisor at T.G.I Fridays (2006 – 2007)

• Supervised service staff and ensured adherence to the international company's strict service and quality standards.
• Mentored new staff members on customer service excellence and operational procedures.

Tourism & Hotel – Faculty of Tourism & Hotel