Alma Hedrén

I am a responsible and sociable individual with experience in team leadership, customer service, sales, and the restaurant industry. As a shift leader, I have developed strong skills in planning, taking responsibility, and leading a team in a fast-paced environment. During the summer of 2026, I also co-managed Bottarve Kaffistuga with three friends, where I was primarily responsible for marketing and social media.

I am proactive, solution-oriented, and comfortable working both independently and as part of a team.

Shift Leader at Holy Greens (2024-08 – Present)

As a Shift Leader, I am responsible for the day-to-today operations and ensuring that guests receive a high standard of service. I take a solution-oriented approach and make sure operations run smoothly, even in fast-placed environments.

• Oversee daily operations and ensure smooth shift performance
• Handle administrative tasks, emails, and document management
• Provide customer service via phone and email
• Lead the team and delegate tasks effectively
• Manage orders and communicate with suppliers
• Conduct stocktaking and assist with monthly closing procedures

Co-manage / Business Operator at Bottarve Kaffistuga (2026-06 – 2026-08)

Co.managed the business with three friends during the summer, with responsibilities including sales, marketing, and daily operation.

• Managed marketing across Facebook, Instagram, and Tiktok, including creating and producing content
• Planning and implemented marketing initiatives
• Participated in daily operations and sales
• Maintained an organised and clean working environment
• Collaborated with the other co-owners while taking independent responsibility for the development of the business

Retail Assistant at Kandyz (2024-01 – 2024-09)

• Handled returns and exchanges in accordance with company policies to maintain customer satisfaction
• Maintained store cleanliness and organisation according to company standards
• Operated the cash register and ensured accurate transactions
• Replenished stock and organised the store layout to optimise customer flow
• Handled deliveries
• Worked independently and took responsibility during shifts

Café Assistant at Artipelag (2021-11 – 2024-04)

• Assisted in training new employees in work procedures and customer service
• Served customers and processed orders at the cash register
• Replenished and organised café supplies
• Worked as part of a team to achieve company goals
• Provided service for larger orders and events
• Worked efficiently in a fast-paced environment with a strong focus on customer service

Care Assistant at Ung Omsorg, Magdalénagården (2021-01 – 2021-09)

Worked with elderly people, providing social interaction through conversations, activities, and companionship.

Upper Secondary School Diploma in Social Science Programme, Behavioural Science – Nacka Gymnasium (2021 – 2024)