Fredrik Hedén

Program Manager - Hitachi Energy

(2025-04)

Owned the support program for a global organization of ~500 employees.
Led cross-functional teams during escalations and drove all issues to resolution within agreed timelines.
Formally appointed Single Point of Contact (SPOC) for rapid handling of business-critical incidents.
Standardize support processes and develop AI agents for efficient backlog coordination.
Drove transition from SAFe to GI MACH model with full operational transformation in less than 12 months.
Member of IVRS management team, responsible for transformation and execution of strategic decisions.

Product Owner - Hitachi Energy

(2023-08 - 2025-04)

Led an ART of approximately 60 engineers (7 distributed teams) within the MACH R&D organization.
Coordinated teams across FPGA, CPU, hardware, software, and LCM to ensure stable delivery.
Structured communication between R&D and customers, consistently achieving 80-100% PI objectives.
Established logical competency teams that improved problem-solving efficiency.
Trained and coached teams in agile practices, strengthening overall performance.
Promoted to senior level based on delivery performance, technical understanding, and leadership.

Product Owner - KPMG

(2020-12 - 2023-08)

Led workstream for risk management system implementation in a Nordic rollout (consultant via Midgate).
Coordinated activities across 4 countries, ensuring all deliveries met timelines.
Established product ownership for a business-critical system portfolio for about ~25 systems.
Secured regulatory compliance by standardizing integrations, reducing deviations by ~30%.
Coached agile product teams and drove platform transformation during SAFe adoption.
Led change initiatives and trained the organization in system changes, increasing efficiency.

Business Developer - Fibra

(2018-08 - 2020-12)

Key role in national strategic smart service initiatives with 10 leading energy companies.
Established 5-6 IoT-based and digital service offerings that created new revenue streams.
Designed and commercialized fiber offerings using new technology and business models.
Secured strategic supplier partnerships for home security, fire alarms, and EV charging solutions.
Expanded the service portfolio and improved satisfaction among enterprise clients and housing associations.

Project Manager - Bombardier

(2018-04 - 2018-08)

Acted as Scrum Master in an international project (Aventra) at Bombardier (consultant via HiQ).
Coordinated 10 global teams through Scrum of Scrums (SoS).
Delivered high-quality cross-functional results in international settings meeting all objectives.
Owned and developed Configuration Management, improving control, traceability, and quality.

Project Manager - KPMG

(2015-08 - 2018-04)

Led digitalization initiatives within approval and audit processes (consultant via LevelKey).
Delivered a national time reporting system, reducing manual work by ~70%.
Drove development and optimization of an application for centralized approvals, reducing process lead times.
Led system implementation, onboarding, and training of approximately 1,700 employees.
Delivered all projects on time and within budget.

Project Manager/Team Manager - Tietoevry

(2012-01 - 2015-08)

Line manager for approximately 20 employees with top employee satisfaction scores.
Established a Västerås office, contributing to regional expansion in Mälardalen.
Built profitable business through sales of management- and system development services.
Introduced a team-based delivery model, increasing resource utilization to ~90%.
Led several IT system projects for large enterprise customers.
Member of IVRS management team, responsible for strategic decisions and company development.

Project Manager/Team Manager - Midgate

(2000-11 - 2012-01)

Founded IT consulting company awarded "Company of the Year" by Västerås Science Park.
Led operations with approximately 10 employees, with full staff and budget responsibility.
Delivered ongoing training programs for over 300 participants with high evaluation scores.
Acted as advisor to client management teams on prioritization and execution of training.
Packaged and delivered strategic IT training programs that increased competitiveness and customer value.

Project Manager - WM-data

(1999-06 - 2000-10)

Delivered reskilling programs for ABB and enterprise clients, 90% transitioning from industry to IT.
Trained over 200 people in Microsoft BackOffice, with high employment rates after training completion.

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