Jonas Dahlström

Staff Engineer with 7+ years of experience across fintech and gaming, specializing in SaaS automation, IT infrastructure, user lifecycle management, endpoint management, identity/access, system migration, procurement, and technical leadership. Strong track record of building internal tooling, improving IT operations, reducing manual work, supporting global stakeholders, and leading teams through complex operational change.

Staff Engineer at Stillfront Group (2023-10 – Present)

• Built a custom user lifecycle and offboarding automation tool as the sole creator, integrating multiple SaaS tools to remove licenses, disconnect users, and reduce manual operational work.
• Designed the tool to prevent missed license removals and is projected to save the team hundreds of hours annually while reducing avoidable SaaS license costs.
• Own and administer key SaaS and IT platforms across identity, collaboration, endpoint, telephony, printing, and other essential business services.
• Lead procurement and vendor negotiations for essential services, including one deal that reduced cost by 60% compared with the previous agreement while improving the service package.
• Support high-scale infrastructure, system migration, SaaS automation, and operational improvements across a distributed gaming group environment.
• Work closely with stakeholders to translate recurring IT pain points into scalable technical solutions and automated workflows.

Senior Engineer at Klarna Bank AB (2019-01 – 2023-05)

• Procured, integrated, and maintained essential IT systems, improving functionality and reducing operational costs.
• Established governance frameworks and architectural standards for project management ecosystems, improving data integrity and scalable ways of working.
• Managed user lifecycle, MDM, SaaS platforms, operating system imaging, access, licensing, and endpoint operations.
• Restructured the internal IT support ecosystem in Atlassian, unifying outreach and integrating AI-driven triage for 1,000+ global stakeholders.
• Led L2-L3 technical escalations and improved resolution of complex incidents.
• Served as Acting Manager for a team of 12+, driving improved operational efficiency and establishing core ways-of-working principles.

Back-End Developer Career Path – Boot.dev (2024-11)