Customer Support Specialist
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Service-oriented graduate in International Relations with experience in customer service, administration, and problem-solving. Effective and communicative, used to fast-paced environments working independently and in teams. Strong computer skills, including CRM systems. Fluent in Swedish and English, with experience in dynamic, multilingual customer service settings.
Customer Support Specialist at Royal Schedule (2026-06 – Present)
Ensure customer satisfaction via chat, email, and video calls. Provide swift, personalized support to resolve issues and build trust through open communication and empathy.
Customer Support Associate, Unionen at Academic Works (2025-06 – 2026-03)
Handled incoming calls and inquiries while performing administrative tasks to support members.
Restaurant assistant at Avolta (2023-12 – 2024-10)
Handled customer inquiries, credit-related cases, and administrative documentation with high accuracy, while collaborating with internal teams to improve processes and customer experience.
Costumer support specialist at Uniflex (2023-01 – 2023-11)
Handled PostNord customer inquiries via phone, email, and chat, resolving issues efficiently in both English and Swedish.
Master's degree in International Relations – Linköpings universitet (2024-09 – 2026-05)
Bachelor's degree in Global Studies – Linnéuniversitetet (2019-09 – 2023-01)
Bachelor's degree in exchange – Waseda university - Japan (2022-08 – 2023-01)
Bachelor's degree in exchange – Zurich University - Switzerland (2020-09 – 2021-07)
