Call center agent
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I’m an Enthusiastic Call center employee with 3+ years’ experience working as Customer Service Associate, Subject Matter Expert and Team Leader, and 1 year experience working in office as Accounting Payroll Officer, If I will be given this opportunity to be hired ill make sure you won't regret it.
Period : August 2020 – Feb 2023
Address : G/F Panorama Techno Center, 1029 Edsa Quezon City
DUTIES & RESPONSIBILITIES:
v Develop agents by doing training, coaching and performance reviews.
v Support agents by handling escalation calls, provide answer and guidance to agents and support agents to perform their jobs.
v Be a manager by leading and inspiring agents and to communicate company news and facilitate team meetings and huddles.
v Do admin task for Leave approvals, updating rosters and approving transactions.
v Self-development by attending client call calibrations, management training and improving technical skills.
v Help with R&R and organize engagement activities.
Position : Accounting Payroll Officer
Period : May 2019 – July 2020
Address : 333 T. Santiago St. Lingunan Valenzuela City
DUTIES & RESPONSIBILITIES:
v Collect weekly and monthly Timesheets.
v Calculate bonuses and allowances.
v Prepare employees compensation by the end of week and month using payroll software v Schedule bank payments and handout paychecks directly to employee v Ensure wages and tax withholdings comply with regulations.
v Enter new employee’s data into internal databases.
v Answer questions about compensation, benefits, taxes and insurance deductions
Position : Customer Service Associate
Period : November 2017 to September 2018
Address : Worldwide Corporate Center Shaw BLVD, Mandaluyong City
DUTIES & RESPONSIBILITIES:
v Answer Incoming calls and provide world class customer service.
v Research, Identify and Resolve customer concern using applicable software.
v Upsell products and services.
v Provide product and service information to customer.
v Document all call information according to standard operating procedures.
v Follow up customer calls where necessary.
v Primary
Valenzuela City, Philippines v Secondary
St. Louis College Valenzuela
Valenzuela City, Philippines v TERTIARY
Bachelor of Science in Accounting Technology
Our Lady of Fatima University
Valenzuela City, Philippines
2013 - 2017
