Lily Wong

I have 8 years of call centre experience as a Customer Service Officer and Telesurveyor. The job has enabled me to excel in my interpersonal skills.

Terra Systems Pte Ltd (02/01/2020 to 30/11/2022) 

Handled 3 projects during employment with the company.

Project 1 (02/01/20 to 29/07/22) : Customer Service Officer for Charities Unit mainline under the Ministry of Culture, Communication and Youth. Main duties to answer enquiries from stakeholders and members of the public. Clarify and escalate calls to CU officers if required.

Project 2 (01/08/22 to 30/09/22) : Customer Service Officer for Immigration & Checkpoints Authority call centre. Main duties to make outbound calls to incoming travellers serving stay-home-notice adhered to the SHN regulations.

Project 3 (03/10/22 to 30/11/22) : Customer Service Officer for Ministry of Health covid-19 vaccination hotline. Main duties to answer enquires from member of public related to covid-19 vaccination. Provide accurate informations based on MOH latest updates.

Meggnify Pte Ltd - (06/02/2018 to 15/12/2019)

Position held: Telesurveyor. Main duties to perform telephone interview on projects relating to government, banks and private corporation.

BGC Group - (01/11/2015 to 31/01/2018) 

Position held: Verification Officer/Telephone Interviewer with the Ministry of Manpower Research and Statistics Department. Main duties to perform telephone interview to collect datas required for labour force surveys.

3 GCE O level obtained from MacPherson Secondary School in 1980.