Alice Low
Banking operations professional with over 30 years of experience
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About
Banking operations professional with over 30 years of experience in operational oversight, treasury settlement support, process improvement, and clients and stakeholder coordination.
Experience
Assistant Vice President at Merrill Lynch Global Services Limited (2010-02 – 2026-05)
- Mentored junior analysts, supporting professional development and knowledge sharing within the team.
- Collaborated with senior management to identify growth opportunities within investment portfolios.
- Optimized resource allocation through effective project management techniques across multiple departments.
- Worked closely with executive leadership to align department goals with overall company objectives, strengthening organizational cohesion.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Cultivated strong relationships with key clients to encourage repeat business.
- Provided operational support for settlement of treasury products, ensuring efficient transaction processing and compliance with regulatory standards.
- Handled treasury products including money market deals, foreign exchange transactions, and interest rate swaps.
- Supported team leads in resource planning and organizing team events to improve collaboration and productivity.
Senior Operations Specialist at Commerzbank AG (1996-01 – 2009-12)
- Supported day-to-day banking operations with a focus on accuracy, timeliness, and adherence to internal procedures.
- Processed and monitored treasury-related transactions, ensuring smooth settlement and proper follow-up on outstanding items.
- Coordinated with internal teams and external counterparties to resolve operational queries and transaction discrepancies.
- Maintained strong attention to detail when reviewing transaction documentation, reports, and settlement instructions.
- Contributed to process improvements that helped strengthen operational efficiency and reduce manual follow-up.
- Assisted team members and shared operational knowledge to support consistent service delivery across the department.
Education
Business Administration in Business Administration – Wigan & Leigh College, England (1996-11)
Accounting, Third Level Single Subject in Accounting – London Chamber of Commerce and Industry Examination Board (LCCI) (1994)
ITE Certificate in Business Studies (Accounting) in Business Studies – ITE (1992)
GCE O Level in General Education (1989)
