Allyn Linao

I have a robust background in executive support and administrative management, combined with my proficiency in virtual assistance technologies.

In my previous role at Manulife Data Services Inc., Philippines, I successfully managed a wide array of tasks, including calendar management, schedule coordination, and client communications, all while maintaining a high level of confidentiality and professionalism. My strong organizational skills and attention to detail enabled me to streamline processes, improve efficiency, and provide seamless support to the Leadership Team.

I have 12 years of work experience in Customer Service and Training Specialist roles. Here are the responsibilities I handled:

Training Specialist

John Hancock, Philippines | June 2018 – March 2024

• Led and facilitated New Hire, Refresher, Upskill, and Cross Training programs for 401(k) Participant Services Department, utilizing both remote and classroom settings.

Client Account Representative

John Hancock, Philippines | October 2016 – June 2018

• Managed client relationships through inbound and outbound calls and emails, focusing on 401(k) administration support.
• Provided orientation and education to clients, setting expectations, discussing new product features, and ensuring comprehension of procedures.

Customer Service Representative

Telstra Mobile, Philippines | October 2014 – February 2016

• Maintained high customer satisfaction through proactive problem-solving and effective communication.

Sales Representative – Travel Account

Teleperformance | May 2012 – September 2014

• Achieved monthly sales targets by processing hotel reservations and capturing data using Salesforce.

Diploma in Professional Education | February 2018

Cebu Technological University, Philippines | February 2018

Bachelor of Arts in Psychology

Cebu Normal University, Philippines | March 2014