Alona Domingo
Call center representative
Hire this person
Send a job offer directly to this candidate
About
A highly skilled customer service executive with great background in technical support. Expert in customer care and has exceptional in verbal and can do multi-tasking. Has strong organizational skills, and excellent in troubleshooting with first contact resolution approach with my cheerful attitude.
Experience
Customer Service Representative-Quezon, City Manila, Philippines
July 2019 to March 2023
CONCENTRIX DAKS SERVICES (Tmobile Account)
×Responded to telephone inquiries and complaints following standard operating procedures.
*Delivered personalized customer service relating to questions and promptly resolved issues on customer accounts and services.
*Responsible for troubleshooting any network issues, internet connections and device-specific problem.
*Handled customer complaints and create tickets according to procedures.
*Able to achieved KPI's goal and Passed in all kinds of accounts metrics and last but not the least provide and help the team for promoters to achieved the goal of the team and unit.
*Provide billing inquiries information, offer up sales skills as well.
Education
Caregiving/Healthcare Servicing NC II (Tesda Certification)
Antipolo City, February 2022 to July 2022
Business Information Management
Asian Institute of Computer Studies
Quezon City, June 2012 to April 2014
