Customer Service Executive (contract) - Persol Kelly (IRAS)
(2023-09 - 2026-04)
- Attended to taxpayers' enquiries regarding Income tax matters via helpline and face to face
- Handled tax matters across Key areas: individual income tax, business income tax, stamp duty, tax clearance and enforcement actions
- Clarified tax assessment matters and explained relevant tax principles clearly and accurately
- Provided assistance with form filling and submission processes
- Handled enquiries related to payments, refunds and enforcement cases
- Performed follow-up actions such as updating of taxpayers' particulars and issuance of tax forms
- Understanding both internal and external customers
- Providing satisfactory explanations to taxpayers and take remedial action when needed
- Ad-hoc duties that relating to attending to tax payers face to face whenever needed
Speech and Drama and Art trainer - Stage for Kids Global
(2018-11 - 2022-07)
- Handling pre-schoolers enrichment classes
- Preparing appropriate learning, resources and materials for class based on the curriculum plans provided
- Ensure the wellbeing and safety of children
- Interacting with the children
- Being goofy and silly and making them laugh
- Assisted with managing website
- Assisted with other trainers' salary and daily schedules
Office Manager / Personal Assistant to Director - Juris EQ International Pte Ltd
(2017-03 - 2018-03)
- Manage company Human Resource, Admin and Accounts Matters
- Overseeing of daily operations and staff and Training of new employees
- Handling of customer complaints
Customer Retention Management Officer - Starhub Pte Ltd
(2014-11 - 2017-03)
- General, admin and customer service support
- Handling of customer complaints and manage Live chat enquiries
- Training of new staff
- Call center environment
Admin Assistant - Asian Women Welfare Association - AWWA
(2013-10 - 2014-07)
- Coordinate and schedule visits and meetings
- Management of transportation
- Maintaining of training and development database
Customer Service Executive - Central Singapore Community Development Council
(2011-05 - 2013-10)
- Coordinate and manage appointments
- Management of hotline
- Submission of monthly statistics
Administrative Officer - Charisha Employment Agency Pte Ltd
(2009-05 - 2011-05)
- Keeping track of all arrival of domestic workers
- Liaising with overseas agents
- Maintenance of office equipment and liaise with Building Management office on facilities matters
- Attend to all incoming telephone calls and forward to appropriate personnel or department
- Reservations of meeting rooms and ensure that meeting rooms are kept clean, neat and tidy at all times when not in use
- Provide administrative support
- Take care of all domestic worker accommodation and stay while in office
Customer Monitoring Officer (Customer Service Officer)/Retention Officer - Tyco Fire, Security & Services Pte Ltd
(2007-07 - 2009-05)
- Managed all incoming and outgoing calls and provides a one-stop service
- Responded to customer within 60secs whenever there is an alarm signal received
- Assisted on incoming call enquiries on all matters including billing, system troubleshooting and schedule technical appointments
- Managed complaints by appeasing, attend and resolve customer urgent service request
- Retained Customers from terminating their contract after the contractual period, offering them other benefits and discounts via phone
- Checked voicemails and faxes to ensure smooth running of operation and covers team leader responsibilities during their absent
- Supervised and Trained new employee to the job and provide guidance on company operation procedures
Administrative Officer - CLI Container Lines Pte Ltd
(2006-08 - 2007-07)
- Responsible for import & export customer service and shipment bookings
- Responsible for accurate and correct billing of invoices to customers
- Responsible for Customer liaison & correspondence pertaining to delivery status
- Provided confirmations on services and service quotation
- Establish and maintain schedule for customer shipments and coordinate schedule with shipping functions
- Arranged issuance of cheques and payment to shipping lines
Administrative Assistant - Sigma Security Consultants
(2005-08 - 2006-08)
- Responsible of application of work permits holders
- Attended to enquiries and applications at Ministry of Manpower for special cases
- Escorted foreign workers for thump printing at WPSC
- Managed interview of foreign workers for employment into Singapore
- Attended to administrative works including billing, filing, contracts and billings
- Responsible to counsel the foreign employees and attending to clients requirements
Secretary - Humanpower Resources Centre
(2000-06 - 2005-07)
- Responsible of application of work permits holders
- Work permit for domestic workers and foreign workers
- Attended to enquiries and applications at Ministry of Manpower for special cases such as domestic workers complains, about employers, salary not being paid, or domestic workers not being happy with employers
- Managed interview of foreign workers for employment into Singapore and also interviewed domestic workers
- Escorting foreign workers for thumbprint at Work Permit Service Centre
- Attended to administrative works including billing, filing, contracts
- Responsible to counsel the foreign employees and attending to clients requirements
