Operation Executive
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Dependable and knowledgeable Air Force Engineer with 7+ years of experience in the Republic of Singapore Air Force and 3 months in ZTO Global Logistics. Highly skilled in project management, team mentorship, instructive ability, and having a keen eye for detail. Results-driven operations executive with a proven track record in logistics management, seeking a challenging role to leverage my expertise in overseeing operations, optimizing efficiency, and delivering exceptional customer service.
Experienced in managing cross-functional teams, implementing standard operating procedures (SOPs), and streamlining processes to achieve organizational goals.
ZTO Global Logistics 2023 – Present
· Oversaw end-to-end parcel operations from major e-commerce platforms such as Lazada, Shopee, and Dex International.
· Managed client relationships with suppliers and catered to the needs of customers in Singapore.
· Ensured smooth and efficient operations by optimizing processes and resolving operational challenges promptly.
· Developed and implemented standard operating procedures (SOPs) that significantly improved operational efficiency and brought the team closer to achieving key performance indicators (KPIs).
· Conducted daily performance analysis and generated reports to assess operational performance and identify areas for improvement.
· Actively engaged with customers to provide exceptional service and promptly address their queries and concerns.
· Collaborated with clients to improve delivery response time, enhancing overall customer satisfaction.
· Successfully cleared backlogs by implementing a systematic approach, resulting in improved workflow and reduced operational bottlenecks.
· Developed and implemented SOPs that resulted in a 20% increase in operational efficiency.
· Achieved a 15% reduction in delivery response time, enhancing client satisfaction and loyalty.
· Cleared backlogs and improved overall productivity by 25% through the implementation of a streamlined system.
Republic of Singapore Air Force 2015 – 2023
Air to Air Munition IC (Team in Charge), 2022–2023
· Conduct regular inspections and maintenance of storage facilities and equipment.
· Manage and supervise a team of personnel responsible for the storage, handling & distribution of the munitions.
· Utilise SAP and Excel to maintain accurate records of equipment serviceability and scheduled maintenance.
· Implement Reliability Centered Maintenance strategy to identify, rectify defects, & analyse trends in armaments.
· Collaborate with other team members and officers to ensure efficient and effective maintenance operations.
· Implement safety and quality control checks to ensure the munitions are safe and ready for use.
· Provide technical support and advice to other team members and/or officers as needed.
· Follow RSAF and/or unit’s safety protocols & regulations to ensure the safe storage of munitions.
Storage Section IC, 2020–2022
· Led the maintenance and upgrading of munitions depot facilities to ensure timely completion.
· Developed & implemented training programs for NSFs to certify them as qualified munitions technicians.
· Managed and supervised a team of 10 NSFs, ensuring their work met the required competency levels.
· Responsible for the financial management and procurement of assets for the entire munitions depot through the preparation of Job Requests (JRs) and Approval of Requests (AOR).
· Monitored financial e-platforms and the procurement system to ensure job requests, logging requests, costing, and Certificate of Completion (COCs) were processed accordingly and in good order.
· Maintained accurate documentations and records of all necessary procedures for internal audits & inspections.
· Served as the Acceptance Officer to carry out goods acceptance & ensured compliance with MINDEF Guidelines.
· Implemented security measures to protect the stored munition and maintain accountability.
· Provided training and guidance to team members on proper storage and handling procedures.
· Promoted to Military Expert 2-1 in 2021, subsequently assumed responsibilities as Air-to-Air Munition IC in 2022
Munition Section IC, 2018–2020
· Managed the movement of munitions between air bases, as well as in local and overseas military exercises.
· Generated reports on inventory status, usage, and trends to support decision making using SAP ERP system.
· Performed technical maintenance and troubleshooting of issues to the storage and/or deployment of munitions.
· Monitored inventory levels & collaborated with end users/officers to ensure sufficient stock and replenishment.
· Ensured compliance with safety procedures and regulations and responded to any emergency situations.
· Provided regular reports and updates on inventory levels, maintenance activities, and any related incidents.
· Promoted to Military Expert 1-2 in 2018, assumed responsibilities as a Munition Section In charge.
· Appointed as Fire Safety Warden to conduct fire drills and maintain working condition of fire safety equipment.
· Assumed the role of Environmental Control Officer (ECO) to conduct weekly checks for Workplace Safety & Health hazards and rectify issues such as mosquito breeding spots.
Bachelor’s Degree in Electronic Engineering
Singapore University of Social Sciences, January 2018 – Present
Singapore Polytechnic, April 2012 – May 2015
