Tiong Jin Ang

Motivated and analytical professional pivoting into Social Work, currently pursuing a Post-Graduate Diploma from SUSS to formalise expertise. Brings 5+ years of high-stakes operational experience in healthcare, demonstrating strong capabilities in people management, urgent problem-solving, process optimization, and stakeholder liaison. Seeking to leverage analytical background and proven commitment to community service (KidsREAD, MPS) to excel in a Social Worker role and contribute to the community.

Operations Executive - Changi General Hospital

(2018-08 - 2025-08)

• Stakeholder & Resource Management: Managed staff responsible for crucial inpatient functions (admissions, discharge), ensuring smooth patient flow and effective resource allocation in a high-volume environment.
• Crisis Operations & Problem Solving: Managed the Covid Operations Centre, coordinating Decanting, Patient Movement, and Tracking of C+ patients, demonstrating rapid, detail-oriented problem-solving and critical cross-functional coordination under pressure.
• Process Improvement & Leadership: Led Ward Patient Service Associates in improvement projects, focusing on enhancing service delivery and administrative efficiency, showing ability to lead teams towards measurable goals.
• Complex Case Coordination: Served as Long Stayer Review Secretariat, coordinating multidisciplinary teams to manage complex cases and facilitate timely discharge, requiring strong communication and negotiation skills.

Intern - Transport Service & Operational Planning (Buses) - SMRT Corporation Ltd

(2017-07 - 2018-05)

• Analytical Problem Solving: Utilized data analysis to optimize bus route data, demonstrating the ability to use quantitative methods to improve systemic efficiency and resource deployment.

Practicum Student (Social Work Field Placement) - Good News Family Service Centre

(2026-04 - 2026-07)

• Casework & Client Engagement: Conducted intake assessments and home visits with individuals and families presenting with complex, interlocking needs, applying social work theories and strengths-based approaches.
• Risk & Safety Planning: Assisted in risk assessment and safety planning for vulnerable clients, developing practical skills in identifying protective factors and co-constructing safety plans in collaboration with supervisors.
• Community Outreach: Participated in night outreach walks (PEERS Network, Changi Village) to engage rough sleepers, outreach efforts with nearby Primary Schools on mental wellness and groupwork with youths to build mental resilience.
• Professional Documentation: Maintained case notes and reflective journals in accordance with FSC standards, demonstrating accountability, critical self-reflection, and commitment to professional development.

Volunteer - KidsRead

(2024-07)

• Direct Client Engagement: Actively volunteer with disadvantaged children to foster a love for reading and improve essential literacy skills, demonstrating commitment to working with vulnerable populations and promoting educational equity. Conduct sessions as group work to facilitate learning.

Volunteer - Meet The People's Session @ Tampines Central

(2014-01 - 2019-12)

• Client Advocacy & Active Listening: Dedicated over five years to addressing residents' concerns (constituents) and serving as a key liaison to connect sensitive personal issues to relevant government ministries for resolution.

Post-Graduate Diploma - Social Work - Singapore University of Social Sciences (SUSS) (2026-11)

Bachelor of Engineering - Industrial and Systems Engineering - National University of Singapore (2019-05)

GCE A Levels - Victoria Junior College (2012-11)