Arokia Jenifer

Experienced and professional IT Admin/System Support with over 4 years of valuable experience in Singapore Schools. (2016 - 2019 & 2023 - present).

• troubleshoot, support, and incident-manage user PCs and other related technical infrastructure according to the client’s tickets.
• Provide technical support to desktop/laptop PCs, printers, monitors, scanners, mobile, server/network side, and other hardware in Office environment.
• Coordinate with helpdesk engineers to provide support by corresponding to tickets within the estimated period.
• Virus updates, Microsoft Active Directory and DHCP.
• SEP update, 2FA setup, outlook, printer configuration.
• Perform follow-ups with the vendor on hardware replacement.
• Understand the user's requirements, and provide recommendations and solutions to the user within SLA.
• Provide immediate updates on the status of the request assigned.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Do reimage, and configuration of wifi in laptop.
• Administrator for O365 and Spectrum, GOOGLE APPS
• Developed the GRADE CALCULATOR software by using Microsoft Excel.
• Support management of IT inventory.

Master of Computer Application (MCA) | (2008-2011)

B.Sc. Mathematics with Specialization in Computer Application | (2005-2008)