SENIOR WAREHOUSE EXECUTIVE - HANSOL LOGISTICS (MALAYSIA)
(2024-05)
- Inventory Control: Monitoring stock levels, conducting regular inventory audits, and ensuring proper stock rotation.
- Logistics Coordination: Managing the receipt, storage, and distribution of goods; coordinating shipments and deliveries.
- Safety Compliance: Ensuring adherence to safety protocols and regulations to maintain a safe working environment.
- Process Improvement: Identifying and implementing efficient warehouse processes to optimize productivity and reduce costs.
- Reporting: Preparing reports on inventory, shipments, and overall warehouse performance for management.
- Equipment Maintenance: Ensuring that warehouse equipment is properly maintained and operational.
- Problem-Solving: Addressing and resolving any issues related to inventory discrepancies, damaged goods, or logistical challenges.
- Incoming and Outgoing: Conduct incoming and outgoing sampling inspection on warehouse goods.
FIELD ENGINEER SERVICES - DIEBOLD NIXDORF (SINGAPORE) - Singapore
(2023-06 - 2024-02)
- Provide pre after sales services for Automated Teller Machines.
- Participate in 24 Hour emergency services roster.
- Execute installation, commissioning, implementations and configuration of hardware and software for ATM , CDM and retails machines.
TECHNICIAN @ IT SUPPORT - KYOCERA SDN BHD
(2022-04 - 2023-05)
- Provide routine and emergency maintenance of copier.
- Provide solution to services issue of the District's copier fleet.
- Diagnose and repair copier.
- Train end users in proper care and use of copiers including phone.
OPERATION MANAGER & SALES - SRZ KEMAS SDN BHD
(2018-08 - 2020-01)
- Communicate job expectation, planning, monitoring, appraising and reviewing job contribution.
- Forecast requirement annual budget and analyze variance expenditures.
- Develop and implement policies and procedures.
- Analyze process workflow ,employee and space requirement and equipment utilization inventory management.
- Maintain safe and healthy work environment by establishing following and enforcing Standard and procedures, complying with legal regulations.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problem and complaints.
- Report to Director and management team to set and /or implement policies, procedures and system and to follow through with implementation.
- Review the engineer team for the overall project site, timeline and schedule to complete based on the client requirement.
- Track long term sales data with team engineering ensure the continues service's with any break down.
- Follow ethical practices with consumer and customer data.
- Monitor and assist with customer retention.
- Serve as a liaison between teams and upper management for forecast Sales Achievement.
- Handle corporate Client such as ( Kaneka, BASF , Petimezas Logistics , IIUM ,KMC)
FIELD ENGINEER (ATM/CDM MACHINE) - DIEBOLD NIXDORF SDN BHD
(2017-08 - 2018-08)
- Provide pre after sales services for Automated Teller Machines.
- Participate in 24 Hour emergency services roster.
- Carry out pre -testing and commissioning of new equipment.
- Execute installation ,commissioning, implementations and configuration of hardware and software for ATM , CDM and retails machines.
- Testing and maintenances for machines hardware and software.
- Execute installation ,configuration of testing of payment.
- Implemented payment multipurpose card (PMPC) and government multipurpose card major banking institute Malaysia head of schedule.
- Enhanced client server application to enable smooth distribution within the current network connection.
- Check network connection and configuration, during upgrading new system software.
FIELD ENGINEER COPIER (EP - PASS) - RICOH SINGAPORE PTE LTD. - Singapore
(2016-08 - 2017-08)
- Provide routine and emergency maintenance of copier provided by district school, administration, and program offices.
- Provide solution to services issue of the District's copier fleet.
- Diagnose and repair copier.
- Maintain detailed maintenance report of copier. Stock, maintain and provided an accurate record of trunk stock and warehouse parts inventory.
- Assist in ordering parts, cost tracking and inventory control.
- Communicate between district personnel for any related issue.
- Train end users in proper care and use of copiers ,including phone support and explanation of services performed.
- Assist with laser printer,facsimiles and duplicator repairs.
- Input work order data and analysis technical issue.
- Update daily activity report toTeam Leader and Manager.
- Perform other duties as assigned. (Eg . Connectivity network/ Inspection Machine).
IT HELPDESK EXECUTIVE & SALES - RENTWISE SDN BHD
(2015-06 - 2016-07)
- Responsible to attend all phone calls and emails from client on technical support issues and log them accordingly. To provide 1st / 2st level troubleshooting over phone or email.
- To update SLA closure of ticket daily.
- To Submit Monthly Report.
- Update RWMS (Rentwise Management System) with latest replacement, Resolution & GCO number.
- To arrange collection of faulty unit/parts from customer/ Partners.
- Perform hardware troubleshooting & software troubleshoot.
- To ensure logging of all incidents reported by client and respond within 1 business hour from time call / e-mail received.
- All CSV to be closed within 3 business days.
- To ensure that SLA of RMA deliverer 95% every month.
- To ensure collection faulty uniT parts is at 90% every month from total CSV/RMA raised.
- Provide Technical advice after Sales Services.
- Assesses Client IT needs and make recommendations, including IT equipment and services packages.
- Prepare Sales visits and presentations to pitch product, services and combination packages to clients.
- Establishes sales goals and implements a plan to meet those goals.
- Attend trade exhibitions and industry events to learn about cutting –edge product and sales.
- Keep record of problems and their resolution.
FIELD ENGINEER ( ATM /CDM MACHINE) SENIOR - WINCOR NIXDORF SDN BHD
(2010-04 - 2014-09)
- Provide pre after sales services for Automated Teller Machines
- Participate in 24 Hour emergency services roster
- Carry out pre -testing and commissioning of new equipment
- Execute installation, commissioning, implementations and configuration of hardware and software for ATM , CDM and retails machines.
- Testing and maintenances for machines hardware and software
- Execute installation ,configuration of testing of payment
- Implemented payment multipurpose card (PMPC) and government multipurpose card major banking institute Malaysia ahead of schedule.
- Enhanced client server application to enable smooth distribution within the current network connection
- Check network connection and configuration, during upgrading new system software.
WAREHOUSE/LOGISTICS EXECUTIVE ( PURCHASING / DISTRIBUTION ) SENIOR - ELKEN SDN BHD
(2006-04 - 2010-04)
- Monitor Stock Picking / Checking for delivery.
- Distribution of Short Supply Item ( Back Order).
- Bio Pure Serial Recording ( Incoming & Outgoing ).
- Daily stock collection / Cycle count.
- Filling the CB/CS report to management.
- Temperature reading report ( Warehouse ) submit to BH.
- Stock Ordering ( Based on Monthly Sales Average ).
- Perform non performing stock & damaged item report.
- Stock adjustment / Conversation.
- Product Ageing report ( List down expiry date of SKU item).
- Monthly short supply report
- Monthly stock count report. ( Ensure variance stock below 1.0)
- Year-end stocks take report.
- Escalate the job scope the assist supervisor.
- Liaise with marketing department to cater stock order for event promotion.
- Handling Inbound / Outbound Stock inventory.
- 3 Assistant Supervisor under my supervision lead.
- Monthly meeting with Courier / Freight Forwarding Company).
- Report damages and discrepancies for accounting, reimbursement & record.
- Overall handle material received, transfer, system update and follow up.
- Handling warehouse functions, which sorting, binning, picking and safety measurement for workers.
- Assist Marketing Department in packaging Item.
- Arrange Stock Deliver to Customer by Local Transport|Courier.
- Handle purchasing material and inventory.
- Follow up with document with vendor and payment for New PO Order.
- Handle FMCG product Shelf Life /Shortage/Dispensary.
MIS OPERATIONAL ASSISTANT (SENIOR STAFF) - BERJAYA SINGER MALAYSIA SDN BHD
(2000-11 - 2006-04)
- Provide 1st level technical support to end user , trouble shooting hardware, data communication equipment , such as modem , router , multiplexer and hub.
- Liaise with HQ staff for the area trouble shooting network and request to liaise with vendor IBM, CSA and TELEKOM.
- Record and monitor all reported problem on Coins / Network issue.
- Provide basic technical and operations guidance to end user.
- Plan and schedule following activities ( Status report & log call to submit MIS Head Staff).
- Startup & Shutdown of database and computer system ( Unix / Oracle).
- Daily & Weekly /Monthly database backup (Internal & Off site backup).
- Regular program backup.
- Submit daily/ weekly /monthly job for data integrity checks.
- Weekend and Month end system monitoring to determine the health of system and network ( Lan & Wan).
- Print and file all system & network performance report.
- Print file all database statistic report for management HQ.
- Track monthly report inventory movement. (Example – Backup Tapes, router (Cisco).
- Maintain cleanliness of computer hardware and peripherals ( Regular check all tape drive , printer , terminal and data communication equipment).
IT -TECHNICIAN@ CUM IT SALES - PC PARTNERS SDN BHD
(1998-04 - 2000-11)
- Networking and solutions – Installation & Setting up.
- Repairing / Troubleshooting and faulty finding.
- Setting up / Installation software under windows / Dos platform.
- Check or Diagnose the problem and solving.
- Internet setting up for browsing and emailing.
- Examining PC control.
- Consult customer term of Software and Hardware issue.
- Do onsite services of customer premises.
- Perform Indoor & Outdoor Sales (Exp. Exhibition Sales).
