Harry Balan

To secure an opportunity to work in an environment that allows me to broaden up my perspectives and thoughts. Cultivate outstanding work ethics in a professional surrounding. Furthermore, to qualify for a position related to my field of expertise which will be served not only as a career growth but also as a challenge to my profession.

SENIOR WAREHOUSE EXECUTIVE - HANSOL LOGISTICS (MALAYSIA)

(2024-05)

• Inventory Control: Monitoring stock levels, conducting regular inventory audits, and ensuring proper stock rotation.
• Logistics Coordination: Managing the receipt, storage, and distribution of goods; coordinating shipments and deliveries.
• Safety Compliance: Ensuring adherence to safety protocols and regulations to maintain a safe working environment.
• Process Improvement: Identifying and implementing efficient warehouse processes to optimize productivity and reduce costs.
• Reporting: Preparing reports on inventory, shipments, and overall warehouse performance for management.
• Equipment Maintenance: Ensuring that warehouse equipment is properly maintained and operational.
• Problem-Solving: Addressing and resolving any issues related to inventory discrepancies, damaged goods, or logistical challenges.
• Incoming and Outgoing: Conduct incoming and outgoing sampling inspection on warehouse goods.

FIELD ENGINEER SERVICES - DIEBOLD NIXDORF (SINGAPORE) - Singapore

(2023-06 - 2024-02)

• Provide pre after sales services for Automated Teller Machines.
• Participate in 24 Hour emergency services roster.
• Execute installation, commissioning, implementations and configuration of hardware and software for ATM , CDM and retails machines.

TECHNICIAN @ IT SUPPORT - KYOCERA SDN BHD

(2022-04 - 2023-05)

• Provide routine and emergency maintenance of copier.
• Provide solution to services issue of the District's copier fleet.
• Diagnose and repair copier.
• Train end users in proper care and use of copiers including phone.

OPERATION MANAGER & SALES - SRZ KEMAS SDN BHD

(2018-08 - 2020-01)

• Communicate job expectation, planning, monitoring, appraising and reviewing job contribution.
• Forecast requirement annual budget and analyze variance expenditures.
• Develop and implement policies and procedures.
• Analyze process workflow ,employee and space requirement and equipment utilization inventory management.
• Maintain safe and healthy work environment by establishing following and enforcing Standard and procedures, complying with legal regulations.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problem and complaints.
• Report to Director and management team to set and /or implement policies, procedures and system and to follow through with implementation.
• Review the engineer team for the overall project site, timeline and schedule to complete based on the client requirement.
• Track long term sales data with team engineering ensure the continues service's with any break down.
• Follow ethical practices with consumer and customer data.
• Monitor and assist with customer retention.
• Serve as a liaison between teams and upper management for forecast Sales Achievement.
• Handle corporate Client such as ( Kaneka, BASF , Petimezas Logistics , IIUM ,KMC)

FIELD ENGINEER (ATM/CDM MACHINE) - DIEBOLD NIXDORF SDN BHD

(2017-08 - 2018-08)

• Provide pre after sales services for Automated Teller Machines.
• Participate in 24 Hour emergency services roster.
• Carry out pre -testing and commissioning of new equipment.
• Execute installation ,commissioning, implementations and configuration of hardware and software for ATM , CDM and retails machines.
• Testing and maintenances for machines hardware and software.
• Execute installation ,configuration of testing of payment.
• Implemented payment multipurpose card (PMPC) and government multipurpose card major banking institute Malaysia head of schedule.
• Enhanced client server application to enable smooth distribution within the current network connection.
• Check network connection and configuration, during upgrading new system software.

FIELD ENGINEER COPIER (EP - PASS) - RICOH SINGAPORE PTE LTD. - Singapore

(2016-08 - 2017-08)

• Provide routine and emergency maintenance of copier provided by district school, administration, and program offices.
• Provide solution to services issue of the District's copier fleet.
• Diagnose and repair copier.
• Maintain detailed maintenance report of copier. Stock, maintain and provided an accurate record of trunk stock and warehouse parts inventory.
• Assist in ordering parts, cost tracking and inventory control.
• Communicate between district personnel for any related issue.
• Train end users in proper care and use of copiers ,including phone support and explanation of services performed.
• Assist with laser printer,facsimiles and duplicator repairs.
• Input work order data and analysis technical issue.
• Update daily activity report toTeam Leader and Manager.
• Perform other duties as assigned. (Eg . Connectivity network/ Inspection Machine).

IT HELPDESK EXECUTIVE & SALES - RENTWISE SDN BHD

(2015-06 - 2016-07)

• Responsible to attend all phone calls and emails from client on technical support issues and log them accordingly. To provide 1st / 2st level troubleshooting over phone or email.
• To update SLA closure of ticket daily.
• To Submit Monthly Report.
• Update RWMS (Rentwise Management System) with latest replacement, Resolution & GCO number.
• To arrange collection of faulty unit/parts from customer/ Partners.
• Perform hardware troubleshooting & software troubleshoot.
• To ensure logging of all incidents reported by client and respond within 1 business hour from time call / e-mail received.
• All CSV to be closed within 3 business days.
• To ensure that SLA of RMA deliverer 95% every month.
• To ensure collection faulty uniT parts is at 90% every month from total CSV/RMA raised.
• Provide Technical advice after Sales Services.
• Assesses Client IT needs and make recommendations, including IT equipment and services packages.
• Prepare Sales visits and presentations to pitch product, services and combination packages to clients.
• Establishes sales goals and implements a plan to meet those goals.
• Attend trade exhibitions and industry events to learn about cutting –edge product and sales.
• Keep record of problems and their resolution.

FIELD ENGINEER ( ATM /CDM MACHINE) SENIOR - WINCOR NIXDORF SDN BHD

(2010-04 - 2014-09)

• Provide pre after sales services for Automated Teller Machines
• Participate in 24 Hour emergency services roster
• Carry out pre -testing and commissioning of new equipment
• Execute installation, commissioning, implementations and configuration of hardware and software for ATM , CDM and retails machines.
• Testing and maintenances for machines hardware and software
• Execute installation ,configuration of testing of payment
• Implemented payment multipurpose card (PMPC) and government multipurpose card major banking institute Malaysia ahead of schedule.
• Enhanced client server application to enable smooth distribution within the current network connection
• Check network connection and configuration, during upgrading new system software.

WAREHOUSE/LOGISTICS EXECUTIVE ( PURCHASING / DISTRIBUTION ) SENIOR - ELKEN SDN BHD

(2006-04 - 2010-04)

• Monitor Stock Picking / Checking for delivery.
• Distribution of Short Supply Item ( Back Order).
• Bio Pure Serial Recording ( Incoming & Outgoing ).
• Daily stock collection / Cycle count.
• Filling the CB/CS report to management.
• Temperature reading report ( Warehouse ) submit to BH.
• Stock Ordering ( Based on Monthly Sales Average ).
• Perform non performing stock & damaged item report.
• Stock adjustment / Conversation.
• Product Ageing report ( List down expiry date of SKU item).
• Monthly short supply report
• Monthly stock count report. ( Ensure variance stock below 1.0)
• Year-end stocks take report.
• Escalate the job scope the assist supervisor.
• Liaise with marketing department to cater stock order for event promotion.
• Handling Inbound / Outbound Stock inventory.
• 3 Assistant Supervisor under my supervision lead.
• Monthly meeting with Courier / Freight Forwarding Company).
• Report damages and discrepancies for accounting, reimbursement & record.
• Overall handle material received, transfer, system update and follow up.
• Handling warehouse functions, which sorting, binning, picking and safety measurement for workers.
• Assist Marketing Department in packaging Item.
• Arrange Stock Deliver to Customer by Local Transport|Courier.
• Handle purchasing material and inventory.
• Follow up with document with vendor and payment for New PO Order.
• Handle FMCG product Shelf Life /Shortage/Dispensary.

MIS OPERATIONAL ASSISTANT (SENIOR STAFF) - BERJAYA SINGER MALAYSIA SDN BHD

(2000-11 - 2006-04)

• Provide 1st level technical support to end user , trouble shooting hardware, data communication equipment , such as modem , router , multiplexer and hub.
• Liaise with HQ staff for the area trouble shooting network and request to liaise with vendor IBM, CSA and TELEKOM.
• Record and monitor all reported problem on Coins / Network issue.
• Provide basic technical and operations guidance to end user.
• Plan and schedule following activities ( Status report & log call to submit MIS Head Staff).
• Startup & Shutdown of database and computer system ( Unix / Oracle).
• Daily & Weekly /Monthly database backup (Internal & Off site backup).
• Regular program backup.
• Submit daily/ weekly /monthly job for data integrity checks.
• Weekend and Month end system monitoring to determine the health of system and network ( Lan & Wan).
• Print and file all system & network performance report.
• Print file all database statistic report for management HQ.
• Track monthly report inventory movement. (Example – Backup Tapes, router (Cisco).
• Maintain cleanliness of computer hardware and peripherals ( Regular check all tape drive , printer , terminal and data communication equipment).

IT -TECHNICIAN@ CUM IT SALES - PC PARTNERS SDN BHD

(1998-04 - 2000-11)

• Networking and solutions – Installation & Setting up.
• Repairing / Troubleshooting and faulty finding.
• Setting up / Installation software under windows / Dos platform.
• Check or Diagnose the problem and solving.
• Internet setting up for browsing and emailing.
• Examining PC control.
• Consult customer term of Software and Hardware issue.
• Do onsite services of customer premises.
• Perform Indoor & Outdoor Sales (Exp. Exhibition Sales).

DIPLOMA - COMPUTER STUDIES (PROGRAMMING) - INFORMATICS COLLEGE