Ashaari Razak

A seasoned leader with over 10 years of experience in team leadership and training, skilled in driving strategic initiatives that improve productivity, support business growth, and increase profitability. Passionate about continuous improvement and empowering teams to deliver strong organizational results.

Merchant Operations & Support Lead - Qashier Pte Ltd - Singapore

(2023-02)

• Regional Lead for Merchant Operations & Customer Support across 3 country markets, responsible for team leadership, service excellence, and scalable operational processes.
• Managed merchant onboarding, training, and support across onsite and remote channels.
• Improved response times and merchant satisfaction through effective issue resolution and troubleshooting.
• Developed SOPs and process improvements to enhance operational efficiency.
• Collaborated with tech teams on QA testing and product rollouts.
• Oversaw inventory, vendor management, procurement, and audits, optimizing costs and stock accuracy.

Interim Area Manager - Amazon Asia Pacific Holdings Pte Ltd - Singapore

(2021-01 - 2023-01)

• Oversaw end-to-end warehouse operations for Amazon Delivery Station and Amazon Fresh, ensuring accurate and timely fulfillment.
• Managed S&OP forecasting, procurement, and fulfillment to improve cost efficiency and productivity.
• Monitored and resolved operational tickets within SLA, escalating critical issues as needed.
• Led and developed a diverse, inclusive high-performing team, including staff with special needs.

Senior Operations Executive - PSA Corporation Ltd - Singapore

(2012-07 - 2020-02)

• Developed SOPs and templates for yard and ship planning, improving operational efficiency.
• Oversaw infrastructure and maintenance projects, ensuring timely completion with minimal disruption.
• Managed vendors, warehouse, and inventory at Keppel Distripark, optimizing workflows and stock control.
• Coordinated with shipping agents and planners on VVIP cargo and stowage amendments to maximize efficiency.
• Directed people and fleet management, ensuring safe and compliant operations.
• Handled administration and billing, maintaining smooth end-to-end operational oversight.

BSc - Logistics and Supply Chain Management - Singapore University of Social Sciences (2023-07)

Specialist Diploma - Port Operations and Management - Singapore Polytechnic (2016-06 - 2017-06)

Diploma - Business Management - Nanyang Polytechnic (2006-04 - 2009-04)